Customer reviews from nightowlsp.com
Night Owl - Indoor/Outdoor AC Powered Plug-In Wireless 2K Security Camera with 2-Way Audio - White
Average customer rating
4.3
(154 Reviews)
Rating breakdown 154 reviews
5 Stars
98
4 Stars
30
3 Stars
11
2 Stars
6
1 Star
9
86%of customers recommend this product.
(
121 out of
140)
Customer Reviews for Night Owl - Indoor/Outdoor AC Powered Plug-In Wireless 2K Security Camera with 2-Way Audio - White
Posted by: Woody2110
from Alabama
Gender:Male
Verified Purchase:Yes
I bought these with an eight camera kit and put them in where I didn't want to run wires, I did end up putting the extended antenna on them but now they work great
Written by a customer while visiting nightowlsp.com
Customer Rating
5
Great features
on November 7, 2020
Posted by: Frankie20
from Williamsburg Kentucky
Gender:Female
[This review was collected as part of a promotion.] This is an awesome 1080p HD WiFi camera. It has a built in spotlight. It has a motion activated spot light that is extremely bright it is a human detection spot light. It also has an amazing two way audio.. It easily connects to WiFi. This Night Owl product is well worth having.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, Customer Support, November 11, 2020
Thank you so much for choosing Night Owl! We are happy you chose us to help keep you safe.
Written by a customer while visiting nightowlsp.com
Customer Rating
1
Is there a thing called dis-improvement?
on October 9, 2023
Posted by: Tech B Good
from Austin
Gender:Male
It didn't work for me. In fact, I'm now a few steps backwards.
First, it may work as an augmentation at the camera side of things. I could not use to for that purpose as the newer cameras have no antenna port.
Second, don't bother trying to augment signal strength at the NVR. It simply didn't work for me. In fact, I seem to lose signal initially.
Third, trying to go back to the standard antenna configuration was a big setback, where I'm not re-establishing all my camera connections to get back to my initial performance.
I like the Night Owl products. Been using them for a few years now. Highly recommend.
Service/support should be a learning opportunity for both the customer and the company. I can learn what I did wrong and how to approach the product successfully. The company can learn what the customer is misunderstanding or if there is a glitch in the product and when it shows up. Let's do better.
First, it may work as an augmentation at the camera side of things. I could not use to for that purpose as the newer cameras have no antenna port.
Second, don't bother trying to augment signal strength at the NVR. It simply didn't work for me. In fact, I seem to lose signal initially.
Third, trying to go back to the standard antenna configuration was a big setback, where I'm not re-establishing all my camera connections to get back to my initial performance.
I like the Night Owl products. Been using them for a few years now. Highly recommend.
Service/support should be a learning opportunity for both the customer and the company. I can learn what I did wrong and how to approach the product successfully. The company can learn what the customer is misunderstanding or if there is a glitch in the product and when it shows up. Let's do better.
No, I would not recommend this to a friend.
Written by a customer while visiting nightowlsp.com
Customer Rating
4
Solid value for the money.
on February 5, 2024
Posted by: Johnzane
from San Francisco
Gender:Male
I bought this system after my last one was stolen, and was pleasantly surprised at how far security camera systems have improved. The picture on these 1080 cameras is excellent, set up was fairly easy. While the basic wifi camera has a decent angle, I much prefer the ultra wide angle camera for covering a much larger area. While this system is refurbished, I didn't notice a lack of quality, everything looked brand new. There was one problem, the HDMI outlet failed after 2 days of operation, and I was instructed to return the DVR. While it took almost 10 days to confirm my warrantee, it took even longer for Nightowl to email the return postage label. Once they recieved the damaged unit, they turned around and sent a replacement, which arrived quickly, and in good shape. I spent another 6 hours trying to remount the system, online with Night Owl agents directing. FYI, you MUST remove all your cameras and place them next to the DVR to sync them up, the DVR will not be able to find your cameras otherwise. Also, you MUST delete the previous DVR icon from the remote app before mounting the new one. This information was not known by every agent, just Thomas (so ask for him, and save yourself the headaches). Also, If you find the spotlights annoying, you can easily turn them off. My only complaint is that I wish the cameras could tilt and pan easily, but the mounting bracket is very limited, so the cameras can't be pointed in any direction easily. Otherwise I'm very satisfied with this system, it's so much better than what it replaced, and I plan to add another refurbished wide angle camera soon.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Posted by: DaBear61
from Melbourne, Florida
Gender:Male
Verified Purchase:Yes
Easy to install jut about anywhere using the supplied screws for the metal plate and Magnetic Base of Antenna
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, Customer Support, August 3, 2020
Thank you so much for choosing Night Owl!
Written by a customer while visiting nightowlsp.com
Posted by: DJTX
from Texas
Gender:Female
Verified Purchase:Yes
I bought 4 Antenna Extender's and now my camera's work flawlessly.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Posted by: Passable
Gender:Male
Verified Purchase:Yes
While early morning hours, all cameras work, most hours only 4-5 or the 8 cameras show up. Extended antennas seem to help a little, with my stone house. Great camera resolution.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com
Posted by: Junebug
from Twin valley
Gender:Male
Verified Purchase:Yes
The antenna was a great extension to our camera. With the magnetic base it makes it easy to place.
I would recommend this to a friend!
Written by a customer while visiting nightowlsp.com