Customer reviews from hp.com
HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Average customer rating
4.2
(1,513 Reviews)
Rating breakdown 1,513 reviews
5 Stars
945
4 Stars
254
3 Stars
119
2 Stars
66
1 Star
129
74%of customers recommend this product.
(
449 out of
605)
Customer Reviews for HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Posted by: Henry_K
from Athens, Tx
Verified Purchase:Yes
Very smooth running printer. Took no time to set up printer & establish on HPrint
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Anonymous
from Magnolia, DE
Verified Purchase:Yes
So far so good! Haven't had it long enough to really say if I am going to love it. I'm still learning its how to do stuff. So I will update in a month or two.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Anonymous
from Dallas, Texas
Verified Purchase:Yes
An excellent and easy to use machine.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: David G - Denver
from Denver, CO
Verified Purchase:Yes
Refurbished unit arrived in great condition and worked out of the box without any issues
I would recommend this to a friend!
Value
4
Quality
4
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
Does not scan from the top loader, it eats all my papers. Printer has a big scuff mark on the top. Does not look new.
Response from hp.comBy Keith, HP Care, March 16, 2023
Hi, April.
I’m sorry that your printer has performed poorly, and that you’ve come to believe it’s not a new unit. Your frustration comes as no surprise here. I want to help you resolve the situation, so I’ll provide some resources and clarifying information that I hope will get you there.
It sounds like the scanning trouble you’ve seen is happening at the document feeder. If so, I recommend you follow a guide on our support site to feeders that pull through too many pages at once or fail to pick up any paper at all. Find that guide here:
- support.hp.com/us-en/document/ish_3833686-1493864-16
Regarding the scuff mark on the top of the printer, that does present a concern. I can’t say for sure what happened in your situation, but what you describe can occur when a printer is sold, returned to the seller, then sold again to a different buyer without being adequately inspected before shipment.
Regardless, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry that your printer has performed poorly, and that you’ve come to believe it’s not a new unit. Your frustration comes as no surprise here. I want to help you resolve the situation, so I’ll provide some resources and clarifying information that I hope will get you there.
It sounds like the scanning trouble you’ve seen is happening at the document feeder. If so, I recommend you follow a guide on our support site to feeders that pull through too many pages at once or fail to pick up any paper at all. Find that guide here:
- support.hp.com/us-en/document/ish_3833686-1493864-16
Regarding the scuff mark on the top of the printer, that does present a concern. I can’t say for sure what happened in your situation, but what you describe can occur when a printer is sold, returned to the seller, then sold again to a different buyer without being adequately inspected before shipment.
Regardless, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
Easy set up, easy to use, arrived early, great price, just like new!
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Blonddee
Verified Purchase:Yes
I love it so far. Only gave it a 4 star because I haven’t tried all it’s features yet but much easier to use than the previous HP printer I had.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Samsquanch
from Santa Barbara, Ca.
Verified Purchase:Yes
I'm really loving this printer so far! The only reason I can't give it a full five star rating is because it constantly loses connection with my WIFI. I have to unplug it and plug it back in or delete it from my devices and re-enter it for the WIFI to connect again. However, the smart HP printing works all the time. which is fine with me because that's all I use anyway!
A little bonus is the fun sounds the printer makes.
A little bonus is the fun sounds the printer makes.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com