Customer reviews from hp.com
HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Average customer rating
4.2
(1,513 Reviews)
Rating breakdown 1,513 reviews
5 Stars
945
4 Stars
254
3 Stars
119
2 Stars
66
1 Star
129
74%of customers recommend this product.
(
449 out of
605)
Customer Reviews for HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Posted by: Not much to Envy 6455
from Houston, Texas
Verified Purchase:Yes
I am an HP retiree but still work for HPE. I hate to say it but this is absolutely the last HP printer I will ever buy. I have spent 10 plus hours trying to set up wireless and still no connection. Using only the print function via serial cable. Extremely dissatisfied with the printer and the total lack of any real support. I will share this experience with my employees, my friends, and my extended network.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, December 29, 2020
Hi there.
I’m sorry to hear that your printer has been so difficult to set up, and that you’ve not been able to complete the wireless connection process. It’s easy to understand why that would be a confounding start to owning a new printer – especially considering you worked for HP – so I’ll offer a resource and some information I hope will help.
I can’t tell from your review why your printer would not set up like it should, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has been so difficult to set up, and that you’ve not been able to complete the wireless connection process. It’s easy to understand why that would be a confounding start to owning a new printer – especially considering you worked for HP – so I’ll offer a resource and some information I hope will help.
I can’t tell from your review why your printer would not set up like it should, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Bobby George
from Hackensack NJ
Verified Purchase:Yes
Couldn’t get it to work. Drivers failed and tech support was confused at best. Avoid.
No, I would not recommend this to a friend.
Value
1
Quality
1
Written by a customer while visiting hp.com
Posted by: Babs254
from Tolleson, AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have previously used HP Products (computer & printer), but this printer so far is the Best. It was so easy to setup. The print is so clear and the printer only takes two cartridges. Also the offer included a 2 year warranty and six months of ink. It’s a win-win!!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Virginia Lady
from Lexington, VA
Verified Purchase:Yes
I found that I hated this printer. The on/off button is in the back and inconvenient to find. It doesn't automatically put out the paper catching "shelf". You have to remember to rotate it out yourself. The messages are hard to interpret. It sent it back.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Davina
from Dallas, Tx
Verified Purchase:Yes
This printer is exactly what I needed. It has the paper inside and all ports covered to keep dust out. It automatically prints on both sides and I don’t have to manually flip the pages over anymore. It's great!
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Customer Rating
3
Excellent quality printing when you can get it to work
on July 4, 2023
Posted by: JulieS66
from Santa Cruz County, CA
Verified Purchase:Yes
I am a loyal HP customer, and I've had nothing else (computer-related) for over 25 years. I was confident that setting up a printer was basically "plug and play." Nope. I ran into walls at every turn, even though I've used HP Smart for years! I followed instructions, looked up help, checked and rechecked everything I could think of. Finally, I got things to finish setting up by accessing it via laptop rather than on my phone. I print from my phone almost exclusively, so getting my phone and the printer "on the same page," is sometimes tricky, which I did not anticipate from this printer! I would highly recommend getting a model with an information/operation screen. The very basic panel of lights that show up on an otherwise blank surface is not very helpful, but I realize that all of the interfacing is intended to be done between HP Smart and the printer with very little interaction on the user's part. I'm not a total techie, but I know my way around tech fairly well, and I'm comfortable dealing with this kind of thing, so I'm not just an old lady complaining about a faulty printer. Things are smoothing out now that Printer and I are beginning to get along. The print quality is quite good for a lower end model, and I've had no issues with two-sided printing. It's fast (for my use), and printing is quiet once the printer heads have clunked into action. Always take advantage of Instant Ink! (Love love love six months free!)
Value
4
Quality
4
Written by a customer while visiting hp.com
Posted by: Davidpil
from Tarrytown,NY
Verified Purchase:Yes
Instant ink is great. 6455 printer, not so much…
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Erin b
from Arizona
Verified Purchase:Yes
I bought this printer because my old one wouldnt print without restarting it. I have the same problem with this one. I am very frustrated and disppointed. Ibused to love hp products but i will be trying another brand when i save up enough to buy another printer. And its not the device i am using either because it has the same issue with other devices including hp ones.
Written by a customer while visiting hp.com