Customer reviews from hp.com
HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Average customer rating
4
(144 Reviews)
Rating breakdown 144 reviews
5 Stars
77
4 Stars
27
3 Stars
15
2 Stars
7
1 Star
18
70%of customers recommend this product.
(
31 out of
44)
Customer Reviews for HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Posted by: JimJoBob
from Oly WA
Verified Purchase:Yes
It works and connected easyly
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
I'm sure my new printer is a great product. But I've had a HORRIBLE time getting it set up!!
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Long time HP Cust
from Ohio
Verified Purchase:Yes
I thought since this was not a very cheap printer it would be nice.....well it is not at all user friendly. You can not use it without logging into your computer to do anything but copy. You can not even see the buttons on it to know what they are. I do not like it at all. I have had numerous HP printers and this is the only one I hate. Make sure to look for one that has a display screen on it. Wish I could exchange this one for a good one but I can't afford to buy another so I am stuck with junk.
No, I would not recommend this to a friend.
Value
2
Response from hp.comBy Keith, HP Care, October 28, 2022
Hi there.
I’m sorry you’ve encountered difficulty with your printer. I can certainly understand why confusing usability and a login that you find inconvenient would be a frustrating start to ownership. I want to help you remedy this issue, so I’ll provide some resources that I hope will serve that end.
First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/2100187516
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If there's any specific way that we can help you, I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I’m sorry you’ve encountered difficulty with your printer. I can certainly understand why confusing usability and a login that you find inconvenient would be a frustrating start to ownership. I want to help you remedy this issue, so I’ll provide some resources that I hope will serve that end.
First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/2100187516
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If there's any specific way that we can help you, I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Wandawingnut
from Lewisville, ID
Verified Purchase:Yes
I have had HP printers for some time now, and was happy to see that I could get a newer one with more features at a very reasonable price. I was comfortable buying a refurbished printer because of the quality and service that HP offers.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
Simple little printer for what I need. I need occasional copies and printed documents. If I need to fax I can do that as well with the mobile fax feature. I also bought it for tge paper feed tray instead of the rear paper feed that never works. Great refurbished printer!
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Susan G14
Verified Purchase:Yes
I have never purchased a refurbished printer before so I was a little hesitant. However, this printer is just like new and did not disappoint. I have already printed enough pages that I have ordered new ink. It is performing exactly as expected and I could not be more pleased!
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Lindsay28
from Michigan
Verified Purchase:Yes
This printer has well surpassed our expectations! The quality of prints is wonderful, its not too big, and even makes pleasant little sounds when it operates. We're very happy with using it on a personal, family, and small-business level. HP Smart is also incredible.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Tomsl
from Minnesota
Verified Purchase:Yes
Good machine for personal use. Does not hold a lot of paper so not a good substitute for a larger laser printer for printer that print a lot of pages. This is more of an occasional use printer.
I would recommend this to a friend!
Written by a customer while visiting hp.com