Customer reviews from hp.com
HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Average customer rating
4.2
(1,513 Reviews)
Rating breakdown 1,513 reviews
5 Stars
945
4 Stars
254
3 Stars
119
2 Stars
66
1 Star
129
74%of customers recommend this product.
(
449 out of
605)
Customer Reviews for HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Posted by: Roxy S
from Sacramento, Ca
Verified Purchase:Yes
I would give zero stars if I could. Item will not hook up to computer or phone
Value
1
Quality
1
Response from hp.comBy Keith, HP Care, February 8, 2023
Hi, Roxy.
I’m sorry your printer has not connected to your computer or mobile phone like it should. Your review is brief, but your frustration is perfectly understandable here. I want to help you get the device hooked up and working like it should. I hope the resources I’ve listed below reach that goal.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including setup and wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find troubleshooting guides specific to your printer, including ones on setup and connectivity, in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100187516
If the device still won’t connect, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
Keith
HP Care
hp.com/support
I’m sorry your printer has not connected to your computer or mobile phone like it should. Your review is brief, but your frustration is perfectly understandable here. I want to help you get the device hooked up and working like it should. I hope the resources I’ve listed below reach that goal.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including setup and wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find troubleshooting guides specific to your printer, including ones on setup and connectivity, in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100187516
If the device still won’t connect, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Customer Rating
5
Easy to set up! Even for people who remember when tv wasn't a thing.
on February 5, 2023
Posted by: Janrue
from Midcoast Maine
Verified Purchase:Yes
Absolutely love how easy the setting up was.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: BakersfieldBud
Verified Purchase:Yes
The envelope printing is terrible. It is unreadable in quality. Everything else works fine. I ma very unsatisfied. I will need to use labels instead of envelopes.
Written by a customer while visiting hp.com
Posted by: Lilly O
Verified Purchase:Yes
I love it!!
I would recommend this to a friend!
Value
5
Quality
4
Written by a customer while visiting hp.com
Posted by: Anonymous
from La Crosse, WI
Verified Purchase:Yes
Great printer
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: CAC12
from Houston
Verified Purchase:Yes
Perfect for a home office that does not print a lot. Scanning is perfect
I would recommend this to a friend!
Value
4
Quality
5
Written by a customer while visiting hp.com
Posted by: Henry_K
from Athens, Tx
Verified Purchase:Yes
Very smooth running printer. Took no time to set up printer & establish on HPrint
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Anonymous
from Magnolia, DE
Verified Purchase:Yes
So far so good! Haven't had it long enough to really say if I am going to love it. I'm still learning its how to do stuff. So I will update in a month or two.
I would recommend this to a friend!
Written by a customer while visiting hp.com