Customer reviews from hp.com
HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Average customer rating
4.2
(1,513 Reviews)
Rating breakdown 1,513 reviews
5 Stars
945
4 Stars
254
3 Stars
119
2 Stars
66
1 Star
129
74%of customers recommend this product.
(
449 out of
605)
Customer Reviews for HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Posted by: Revbaum
from Baton Rouge, Louisiana
Verified Purchase:Yes
It took almost 2 hours to get it set up and I’m still not sure if I got the Plus for free 6 months
No, I would not recommend this to a friend.
Value
2
Quality
4
Response from hp.comBy Keith, HP Care, December 12, 2022
Hi there.
I’m sorry that your printer took so long to set up and connect, and that you’re unsure of whether you successfully enrolled in the Instant Ink offer that was part of your purchase. Your disappointment comes as no surprise here. I want to help you resolve this situation, so I’ll suggest some resources that I hope will reach that end.
First, I recommend that you contact our Instant Ink program so we can check your enrollment status. To reach an online agent via chat or by phone, follow this link:
- support.hp.com/us-en/contact/product/model/5401249?sku=INSTANTINK2
If you need technical assistance, I suggest that you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I’m sorry that your printer took so long to set up and connect, and that you’re unsure of whether you successfully enrolled in the Instant Ink offer that was part of your purchase. Your disappointment comes as no surprise here. I want to help you resolve this situation, so I’ll suggest some resources that I hope will reach that end.
First, I recommend that you contact our Instant Ink program so we can check your enrollment status. To reach an online agent via chat or by phone, follow this link:
- support.hp.com/us-en/contact/product/model/5401249?sku=INSTANTINK2
If you need technical assistance, I suggest that you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Anonymous
from Buffalo, NY
Verified Purchase:Yes
Couldn't be more happy to be back with HP printers. Back to '99, it was the only printer brand I ever bought or recommended. Last time out, I thought maybe I had been limiting my selections without any real evidence. Maybe I was just loyal to the brand? I went with a brand that a former american tennis great rep'd camera's for in the 90's. The short of it, I was wrong. Very wrong. There's nothing like an HP printer. Ease of setup, reliability of equipment, and smart ink management, including ability to print black without C, M, Y... their mobile app is outstanding and better then when I left the HP brand 2 years ago. Do your future self a favor and buy an HP printer. P.S. I didn't hesitate for one second when I saw that this model was refurbished. It speaks to the confidence I have in their quality.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Half-way Happy
from San Francisco, CA
Verified Purchase:Yes
This is a great looking unit and the printing quality is quite good, but it doesn't receive faxes. If I had known that, I would not have bought it. I have a large laser printer, so my major use for this unit is scanning and faxing.
No, I would not recommend this to a friend.
Value
2
Quality
4
Written by a customer while visiting hp.com
Posted by: SV15
from Cary, NC
Verified Purchase:Yes
Perfect printer for home.! With HP+ it’s just a perfect combo.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: MarilynK
from Wilmington NC
Verified Purchase:Yes
This printer is perfect for our needs.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Mygkidzrok
from Biggs, CA
Verified Purchase:Yes
Love my new HP Printer! It has all the functions that I need and it runs like a charm!!
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: ECMAC
Verified Purchase:Yes
Setup Problem with WI-FI but solved it.
Written by a customer while visiting hp.com
Posted by: 330 Days of Sunshine LLC
from Tucson Arizona
Verified Purchase:Yes
Really an upgrade from my other HP.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com