Customer reviews from hp.com
HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Average customer rating
4.2
(1,513 Reviews)
Rating breakdown 1,513 reviews
5 Stars
945
4 Stars
254
3 Stars
119
2 Stars
66
1 Star
129
74%of customers recommend this product.
(
449 out of
605)
Customer Reviews for HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Posted by: Laura L.
from Wisconsin
Verified Purchase:Yes
I am not happy with this printer. It's connected one minute, and the next It's not. It's a pain in the rear. I don't even know if I'm going to keep it.
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, October 17, 2022
Hi, Laura.
I’m sorry that your printer has failed to maintain a reliable wireless connection. Your review is brief, but your dilemma is clear. I want to help you remedy this problem. I hope the resources listed below reach that end.
First, I recommend that you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100187516
If the problem persists, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I’m sorry that your printer has failed to maintain a reliable wireless connection. Your review is brief, but your dilemma is clear. I want to help you remedy this problem. I hope the resources listed below reach that end.
First, I recommend that you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100187516
If the problem persists, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Vernoperno
from Pennsylvania
Verified Purchase:Yes
able to do Instant ink
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Wili
from Nyc
Verified Purchase:Yes
Everytime I scan or print, the ink cartridge is out of alignment and I get a 0 error.
Value
2
Quality
2
Response from hp.comBy Keith, HP Care, November 3, 2022
Hi there.
I’m sorry that you’ve run into trouble with your printer. It’s easy to understand why receiving an error message regarding cartridge alignment whenever you print or scan would be unnerving. I want to help you out of this dilemma. I hope the resources listed below serve that end.
I can’t tell from your review what’s causing the error you describe or what remedy might exist. I recommend that you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry that you’ve run into trouble with your printer. It’s easy to understand why receiving an error message regarding cartridge alignment whenever you print or scan would be unnerving. I want to help you out of this dilemma. I hope the resources listed below serve that end.
I can’t tell from your review what’s causing the error you describe or what remedy might exist. I recommend that you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Mary L.
from California
Verified Purchase:Yes
It had all I wanted in a printer: double sided printing, front paper loading, scanner, iPhone task capabilities.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: P.Sullivan
from PA
Verified Purchase:Yes
I purchased this printer to replace the one that stopped printing with blue. It worked amazing when I first started to use it. Now it goes off line along and won't print, so I have to reset it alot.
I would recommend this to a friend!
Value
3
Written by a customer while visiting hp.com
Posted by: S Hendrick
from Denham Springs, Louisiana
Verified Purchase:Yes
I was recommended the HP printer by the tech support agent based on my budget and usage level. I believe the rep was doing due diligence and he explained patiently how he arrived at the final pick. He did give 3 final choices to pick from. Delivery was very prompt. Printer (white color) was flawless in appearance.
Set Up was a breeze as once again I relied on tech support. I highly recommend signing up with HP Instant Ink for your printer needs. I made that decision in 2015 and have not regretted it.
Set Up was a breeze as once again I relied on tech support. I highly recommend signing up with HP Instant Ink for your printer needs. I made that decision in 2015 and have not regretted it.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Anonymous
from Iowa
Verified Purchase:Yes
Set-up was fairly easy, but printing took a bit to figure out. From my laptop, I couldn't print a FedEx label/Word or Excel document directly from the application but had to save the doc as a PDF in order to print it. Other than that, color printing looks great, the printer doesn't produce much noise, and printing is fairly quick.
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: tpyle
from Indianapolis
Verified Purchase:Yes
works just fine
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com