Hi there.

I’m sorry to hear that your new printer has not worked consistently or reliably. Your review is brief, but your predicament is easy to understand. I want to help you get the device working to your satisfaction. I hope the resources below accomplish that goal.

First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including wireless connectivity, which I suspect might play a role in what you describe. Otherwise, on the same page you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

For more help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, the main user manual, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100187516

If you need further assistance with anything, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support