Hi, Barbara.

I’m sorry to hear that you’ve encountered difficulty with your printer. I can certainly understand your frustration over needing to call support when you believed it could have been avoided by adequate instructional materials. I want to help you get access to documents and tools that will improve your experience. I hope you’ll use the resources listed below to reach that end.

First, to learn more about your printer and all its features, or for help solving problems, you can access the main user manual, how-to documents, software updates and troubleshooting guides specific to this model here:
- support.hp.com/us-en/product/model/2100187516

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If you need assistance that transcends these resources, I hope you’ll contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support