Customer reviews from hp.com
HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Average customer rating
4.2
(1,513 Reviews)
Rating breakdown 1,513 reviews
5 Stars
945
4 Stars
254
3 Stars
119
2 Stars
66
1 Star
129
74%of customers recommend this product.
(
449 out of
605)
Customer Reviews for HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Posted by: mousey2
from Virginia
Verified Purchase:Yes
I replace my old HP printer with this one and I am pleased with it performance so far, however, I do miss not having a photo tray for printing photos.
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Jobo29
from Amherst VA
Verified Purchase:Yes
I bought this a month ago and it works OK, but it will not turn off when I press the on/off button; can only turn off by unplugging the power cord.
No, I would not recommend this to a friend.
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Ted W
from Georgetown, Ky
Verified Purchase:Yes
[This review was collected as part of a promotion.] This has really been a great printer right out of the box. The first day I owned owned it I used every function. It was easy to set up and easy to use the many different functions. I was even able to print from my phone with ease. I was loving it,, until... I went to print from my older laptop that I usually use for myself. It wouldn't print. After troubleshooting I found that my older HP laptop did not support 5G so I needed to change the printer connection from 5G to the 2.4G. It took me some doing to get that done I'll tell you. I'm not a computer IT guy, but I do know some what how to hook up a computer printer. This one beat me down. I finally got it working, I have no idea how, but it is now printing in 2.4. I just wish it was as easy as bringing up a list of connections for the printer and connecting it. I had to go through the entire setup procedure again. It was a very intensive job getting it done. Other than that it has been a really good printer, scanner,, Fax Machine and copier.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Yarco Tile LLC
from Monticello Mn
Verified Purchase:Yes
Everything seems to be just wonderful I love the performance of the machine itself but I feel it could have used better directions on how to use. Is still giving use to having to go to the app to is app to execute any action versus just being able to push a button on the printer look at God
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Sunlight
from New Jersey
Verified Purchase:Yes
This printer is generally just fine. There are, however, two problems with it. First, the on/off button does not function and I have to unplug it to turn it off. Second, after printing, it should release the paper after the ink drys. However, this takes a very long time -- on the order of about 5 minutes.
No, I would not recommend this to a friend.
Features
3
Performance
3
Written by a customer while visiting hp.com
Posted by: Joanne1942
from Portland, Oregon
Verified Purchase:Yes
Making the PC or iPad talk to the printer was terrible. Why are you making this so difficult
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, November 30, 2021
Hi, Joanne.
I’m sorry to learn that your printer was so difficult to connect to your computer and iPad. The frustration you express is totally understandable considering you endured such a problematic start to owning the device. I can’t tell from your review whether you were able to complete the setup process, but I’ll nonetheless provide some resources aimed at helping you get the device working to your satisfaction.
If you still need to complete setup and connection, you can access a setup tutorial specific to your printer on our support site. Regardless, on the same page as the tutorial, you can find user manuals, how-to documents, software updates and troubleshooting guides. Find those materials here:
- support.hp.com/us-en/product/model/2100187516
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with setup, connectivity or anything else, I suggest you contact us directly so we can help you assess the situation and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I’m sorry to learn that your printer was so difficult to connect to your computer and iPad. The frustration you express is totally understandable considering you endured such a problematic start to owning the device. I can’t tell from your review whether you were able to complete the setup process, but I’ll nonetheless provide some resources aimed at helping you get the device working to your satisfaction.
If you still need to complete setup and connection, you can access a setup tutorial specific to your printer on our support site. Regardless, on the same page as the tutorial, you can find user manuals, how-to documents, software updates and troubleshooting guides. Find those materials here:
- support.hp.com/us-en/product/model/2100187516
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with setup, connectivity or anything else, I suggest you contact us directly so we can help you assess the situation and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Customer Rating
4
I still can't get the check to go to the bank!!
on November 28, 2021
Posted by: Ralphnul
from co
Verified Purchase:Yes
I am disappointed, at the very least i expect to get the help i needed!
No, I would not recommend this to a friend.
Features
2
Performance
3
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
Easy set up, great output. Looking forward to many years of service from this printer.
I would recommend this to a friend!
Written by a customer while visiting hp.com