Customer reviews from hp.com
HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Average customer rating
4.2
(1,513 Reviews)
Rating breakdown 1,513 reviews
5 Stars
945
4 Stars
254
3 Stars
119
2 Stars
66
1 Star
129
74%of customers recommend this product.
(
449 out of
605)
Customer Reviews for HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Posted by: TryThis
Verified Purchase:Yes
I bought this printer a couple months or so ago and have barely been able to use it. It refuses to connect to the internet in my house at times and refuses to connect to the device that I'm trying to print from other times. I have probably successfully printed about 10 pages of printouts since I've started using it. I don't have any issues connecting to the wifi on other devices in the same room as the printer. I even went out and bought a wifi extender to see if that would work. Nope. The only thing I've actually observed working is re-setting up the printer in the HP smart app, the printer worked that day...then a few days later try to print something again and it just fails to print. I then reset the thing and it came back up and the internet light/button never lit back up and haven't been able to get it to connect to our wifi ever since. I can try re-setting up the printer in the app to see if that would work again (it has twice previously), but it's pretty terrible that I have to go through setting up the printer from the beginning every time I want to use it. As of right now it's a useless, oversized brick sitting on my desk.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, October 20, 2021
Hi there.
I’m sorry you’ve encountered so much difficulty with your printer. It’s easy to understand why connectivity trouble that results in the need to reinstall the device and now seems like a permanent wireless freezeout would be exasperating over the course of two months of ownership. I want to help you resolve this situation, so I’ll provide a resource and some information I hope will reach that goal.
I recommend that you contact us directly so we can help you assess the situation and determine the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry you’ve encountered so much difficulty with your printer. It’s easy to understand why connectivity trouble that results in the need to reinstall the device and now seems like a permanent wireless freezeout would be exasperating over the course of two months of ownership. I want to help you resolve this situation, so I’ll provide a resource and some information I hope will reach that goal.
I recommend that you contact us directly so we can help you assess the situation and determine the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Michelle 1
from Ohio
Verified Purchase:Yes
It's an upgrade from what i had. But there are still times when it goes offline for no apparent reason.
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: David 624
from Dana point, California
Verified Purchase:Yes
I found the HP 6455 e just a little difficult to load; but not too bad. The instructions on paper could have been a tad clearer and the graphics on screen had a tendency for critical spots to slide outside my screen bottom. But once I realized this it went smoothly. I have been very impressed with machines versatility and ease of use once loaded.
I was so impressed I recommended this printer to my neighbor. Then I had to come over and help her load. Unfortunately no matter what I did I could not get her computer to connect wirelessly to the printer. It could not find the printer. Eventually as a stopgap I used a printer wire and connected that way. There is nothing wrong with her computer as I was able to wirelessly connect to an expensive Xerox printer she had. She bought new printer because connection to Xerox was not working. Now she has two printers, one wireless. Some day when I have more enthusiasm I may try and connect her Hp again She Is 79 and unless her son connects it she isn’t going to. When she wants to read articles on internet she prints them.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: alphalee
from Wellston, Ok
Verified Purchase:Yes
The printer is the slowest printer I have ever had, my last HP printer was 5 times faster
No, I would not recommend this to a friend.
Features
4
Performance
3
Written by a customer while visiting hp.com
Posted by: white printer
Verified Purchase:Yes
relatively happy with product, function "buttons" are a little confusing.
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Woody1492
from Florida
Verified Purchase:Yes
Have had for several weeks. Low end unit with a poorly designed paper tray that is loaded from the front and is difficult to load. I have had problems with the unit not staying connected to internet.
No, I would not recommend this to a friend.
Features
3
Performance
2
Written by a customer while visiting hp.com
Posted by: Anonymous
from Pennsylvania
Verified Purchase:Yes
I always buy HP products and have never been sorry!!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
Easy to connect to wifi from computer, tablet and phone
Written by a customer while visiting hp.com