Customer reviews from hp.com
HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Average customer rating
4.2
(1,513 Reviews)
Rating breakdown 1,513 reviews
5 Stars
945
4 Stars
254
3 Stars
119
2 Stars
66
1 Star
129
74%of customers recommend this product.
(
449 out of
605)
Customer Reviews for HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Posted by: RLDjr
Verified Purchase:Yes
I like it functionality with self alignment and Bluetooth printing. No more wires everywhere.
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Posted by: tamra67
from Rhode Island
Verified Purchase:Yes
I am just disappointed how sometimes paper gets stuck,and does not hold a lot of paper .
Features
4
Performance
3
Written by a customer while visiting hp.com
Posted by: Los808
Verified Purchase:Yes
I purchased this printer almost a month ago. Printing speed is great. Very convenient to have a multi-sheet scanner. My only criticism, make sure your OS is a current version. Otherwise you will not be able to use all the great features from the HP 6455e. The HP smart app is needed to be able to print color and scale images. Being able to print from your phone is a nice feature.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Mshenley
from Bryan Texas
Verified Purchase:Yes
Printer does not print on first attempt always have to send twice to print
No, I would not recommend this to a friend.
Features
5
Performance
2
Written by a customer while visiting hp.com
Posted by: VicHawk
from Bowie, MD
Verified Purchase:Yes
I am very pleased with this printer! It's easy to operate and the print quality is much better than the last printer I had.
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Rod ntwk administration
from Grottoes va
Verified Purchase:Yes
The main issue i have is the instruction on how to print! Great product though!
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Daniel Y
from Glendale, Arizona
Verified Purchase:Yes
My new HP Envy 6400e works beautifully and very user friendly..very simple to setup and prints sharp fonts....very satisfied with product.
I would recommend this to a friend!
Performance
5
Written by a customer while visiting hp.com
Posted by: TryThis
Verified Purchase:Yes
I bought this printer a couple months or so ago and have barely been able to use it. It refuses to connect to the internet in my house at times and refuses to connect to the device that I'm trying to print from other times. I have probably successfully printed about 10 pages of printouts since I've started using it. I don't have any issues connecting to the wifi on other devices in the same room as the printer. I even went out and bought a wifi extender to see if that would work. Nope. The only thing I've actually observed working is re-setting up the printer in the HP smart app, the printer worked that day...then a few days later try to print something again and it just fails to print. I then reset the thing and it came back up and the internet light/button never lit back up and haven't been able to get it to connect to our wifi ever since. I can try re-setting up the printer in the app to see if that would work again (it has twice previously), but it's pretty terrible that I have to go through setting up the printer from the beginning every time I want to use it. As of right now it's a useless, oversized brick sitting on my desk.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, October 20, 2021
Hi there.
I’m sorry you’ve encountered so much difficulty with your printer. It’s easy to understand why connectivity trouble that results in the need to reinstall the device and now seems like a permanent wireless freezeout would be exasperating over the course of two months of ownership. I want to help you resolve this situation, so I’ll provide a resource and some information I hope will reach that goal.
I recommend that you contact us directly so we can help you assess the situation and determine the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry you’ve encountered so much difficulty with your printer. It’s easy to understand why connectivity trouble that results in the need to reinstall the device and now seems like a permanent wireless freezeout would be exasperating over the course of two months of ownership. I want to help you resolve this situation, so I’ll provide a resource and some information I hope will reach that goal.
I recommend that you contact us directly so we can help you assess the situation and determine the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com