Customer reviews from hp.com
HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Average customer rating
4.2
(1,513 Reviews)
Rating breakdown 1,513 reviews
5 Stars
945
4 Stars
254
3 Stars
119
2 Stars
66
1 Star
129
74%of customers recommend this product.
(
449 out of
605)
Customer Reviews for HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Posted by: DAlethe
from Ephrata, WA
Verified Purchase:Yes
It took a bit for me to figure out how to connect my computer and other devices up to the printer but when I finally got it...I love the printer! It does a great job.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: MDOkie
from Kensington MD
Verified Purchase:Yes
The printer is working as advertised. The 6 months free ink is nice.
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Alphonso 963
Verified Purchase:Yes
It frequently stops working. Something about the driver maybe. After i uninstall it, then reinstall, it starts working again.
No, I would not recommend this to a friend.
Features
3
Performance
1
Response from hp.comBy Keith, HP Care, August 5, 2021
Hi, Alphonso.
I’m sorry to hear that your printer has performed so unreliably for you. Your review is brief, but it’s easy to understand why needing to uninstall and reinstall the device frequently in order for it to work properly would quickly become exasperating. I want to help you remedy this problem, so I’ll direct you to a resource and provide some information I hope will reach that goal.
I can’t tell from your review why your printer has performed this way, so I suggest you contact us directly so we can help you assess the situation and find a solution. I’ll point out that HP+ printers come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has performed so unreliably for you. Your review is brief, but it’s easy to understand why needing to uninstall and reinstall the device frequently in order for it to work properly would quickly become exasperating. I want to help you remedy this problem, so I’ll direct you to a resource and provide some information I hope will reach that goal.
I can’t tell from your review why your printer has performed this way, so I suggest you contact us directly so we can help you assess the situation and find a solution. I’ll point out that HP+ printers come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: SallyR
from Fishers, IN
Verified Purchase:Yes
I've had this for a month or so and I continually get an error message saying the printer is not connected to internet. I have to unplug it and plug it back in then it prints.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: TonyV2
from Macomb, MI
Verified Purchase:Yes
Excellent printing qualities through and through !!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: CDG2021
from Kingman, Arizona
Verified Purchase:Yes
I bought this about 1 month ago to replace my 5 year old HP printer as its ink would not print out any longer. This new HP ENVY 6455e was not the cheapest, as I did not want the non-quality of the cheapest available. This is a noisy printer and much slower than I thought it would be. There was very little ink in the cartridge that came with it, I have a notice from Instant Ink that it is low already, after only about 15 pages printed! Thank goodness I do have the Instant Ink - have used it for years and have been happy with the service, its always arrived ahead of need. Why does HP have to change the size of the cartridges for nearly EVERY printer? I work in a facility that must have over 100 printers, mostly HP, and nearly all need a different size ink cartridge. : ( Please just make a basic printer for home use, that's reasonably priced and will last, and lower cost ink replacement.
No, I would not recommend this to a friend.
Features
5
Performance
3
Written by a customer while visiting hp.com
Posted by: Bilboh
Verified Purchase:Yes
only draw back lacking the capability to enlarge a copy.
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Posted by: Charjrrey
from Gilbert AZ
Verified Purchase:Yes
Nice printer for the money easy to us great feature and mobile phone features
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com