Customer reviews from hp.com
HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Average customer rating
4.2
(1,513 Reviews)
Rating breakdown 1,513 reviews
5 Stars
945
4 Stars
254
3 Stars
119
2 Stars
66
1 Star
129
74%of customers recommend this product.
(
449 out of
605)
Customer Reviews for HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Posted by: TXKojak
from Little Elm, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had this printer for less than 3 weeks and have now had it locked up on me twice. Go to print a word document and nothing. Try to turn off and then on and doesn't respond - need to unplug and restart.
No, I would not recommend this to a friend.
Features
4
Performance
1
Response from hp.comBy Keith, HP Care, June 14, 2021
Hi there.
I’m sorry to hear that your printer has performed so poorly. I can certainly understand why having to unplug and reset the printer twice during the first three weeks you’ve owned it would be a dubious beginning to owning a device. I want to help you remedy this issue, so I’ll direct you to some resources I hope will accomplish that goal.
First, I recommend that you visit a page on our support site that has diagnostic tools for various tasks and issues, including printer-offline and connectivity difficulties, which I believe might be causing the freeze-ups you describe. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has performed so poorly. I can certainly understand why having to unplug and reset the printer twice during the first three weeks you’ve owned it would be a dubious beginning to owning a device. I want to help you remedy this issue, so I’ll direct you to some resources I hope will accomplish that goal.
First, I recommend that you visit a page on our support site that has diagnostic tools for various tasks and issues, including printer-offline and connectivity difficulties, which I believe might be causing the freeze-ups you describe. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Jretka123
from Minneapolis
Verified Purchase:Yes
[This review was collected as part of a promotion.] My 2nd HP Envy and the scan feature, print all work great. Super easy. Love these units.
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Posted by: Dave28687
Verified Purchase:Yes
[This review was collected as part of a promotion.] Easy setup, as you expects it prints well. I really like the double sided printing. My only issue is I've gotten a couple of error messages when printing the last two times I printed documents. I've been unable to diagnose what the issue is, though. It's a new printer and shouldn't be doing this so early.
Written by a customer while visiting hp.com
Posted by: BGJim
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love the printer but hate that the power button is on the back side of printer. Location of my printer requires reaching behind table and feeling for button. Probably would not have purchased if I would have realized the power button was not on front of printer.
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Posted by: Mountain User
from Mountains in Colorado
Verified Purchase:Yes
[This review was collected as part of a promotion.] Pro 6455 is easy to use, portable, printing quality excellent. HP outperforms all the others.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
from Las Vegas, NV
Verified Purchase:Yes
[This review was collected as part of a promotion.] Printer is awesome for work. I started working from home and this was perfect :)
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Bobby3269
from Dartmouth, MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very happy with the printer. Had multiple page input for scanning
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
3
Operated great , a degree of difficulty setting up
on June 15, 2021
Posted by: Uncle Ben
from Rhode Island
Verified Purchase:Yes
So far so good , was not impressed with the automatic refill program had to purchase ink before the refills showed up ?
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com