Customer reviews from hp.com
HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Average customer rating
4.2
(1,513 Reviews)
Rating breakdown 1,513 reviews
5 Stars
945
4 Stars
254
3 Stars
119
2 Stars
66
1 Star
129
74%of customers recommend this product.
(
449 out of
605)
Customer Reviews for HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Posted by: Gingersmom
from Jacksonville Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I still cannot get this printer to install in my hp laptop. Otherwise it works well printing from my phone. But I need to scan stuff to my laptop in order to email it. The hp tech tried to get it installed but said firewall was keeping it out. I need a CD to get it installed properly.
No, I would not recommend this to a friend.
Features
3
Performance
3
Written by a customer while visiting hp.com
Posted by: Spuds2
from Cabot, Arkansas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I Bought this a month ago, the scanner freaks out when you try and scan more than 1 page at a time and shows a bunch of blank pages in the app.
No, I would not recommend this to a friend.
Features
5
Performance
3
Written by a customer while visiting hp.com
Customer Rating
2
Like the Printer When It is not causing headaches
on May 17, 2021
Posted by: wvbandit1948
from WV
Verified Purchase:Yes
The HP Envy Pro 6455 has been a pain since I started installing it. From time to time it says it is offline for no reason and I have to fix it in Windows 10. I never had as many problems with HP Printers in the past.
No, I would not recommend this to a friend.
Features
5
Performance
5
Response from hp.comBy Keith, HP Care, May 18, 2021
Hi there.
Thanks for taking the time to write a review and provide feedback on your experience so far. While I’m glad that you like the printer when it works properly, I’m sorry to learn that it has gone offline so often. I can wholly understand why needing to troubleshoot and reset the device every time this happens would be tremendously inconvenient. I would love to help you remedy this problem, so I’ll point you toward some resources I hope will make that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and printer-offline difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the printer continues to go offline frequently, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Thanks for taking the time to write a review and provide feedback on your experience so far. While I’m glad that you like the printer when it works properly, I’m sorry to learn that it has gone offline so often. I can wholly understand why needing to troubleshoot and reset the device every time this happens would be tremendously inconvenient. I would love to help you remedy this problem, so I’ll point you toward some resources I hope will make that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and printer-offline difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the printer continues to go offline frequently, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: RadCPA
from San Francisco, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] The first one I received was a dud. Spent hours on the phone trying to figure out why it worked sometimes but not others and it never would copy. Got my "next day replacement" in 4 business days (a week in real time). The replacement works better but has to be rebooted every time I use it. It works for a bit and then errors out. Definitely not the reliable printer I had hoped for.
No, I would not recommend this to a friend.
Performance
1
Response from hp.comBy Keith, HP Care, May 20, 2021
Hi there.
I’m sorry you’ve had such a dreadful experience with this printer. The trepidation and frustration you express are certainly understandable, considering you received one printer that needed to be exchanged and the second one has performed so unreliably. I would love to help you remedy this problem, so I’ll point you toward some resources aimed at reaching that goal.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and printer-offline difficulties, which sound like what might be causing the necessary resets you describe. In case it’s another issue, on the same page you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry you’ve had such a dreadful experience with this printer. The trepidation and frustration you express are certainly understandable, considering you received one printer that needed to be exchanged and the second one has performed so unreliably. I would love to help you remedy this problem, so I’ll point you toward some resources aimed at reaching that goal.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and printer-offline difficulties, which sound like what might be causing the necessary resets you describe. In case it’s another issue, on the same page you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Anonymous
from Albany NY Region
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a wonderful product! I am glad I bought it and would buy it again next time (if there is one). I especially like the Instant Ink process whereby HP keeps track of my ink usage and sends new cartridges to me well before I would otherwise run out of ink. The only drawback for me is that it will not print cover stock.
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Posted by: g321
from Miami, Florida
Verified Purchase:Yes
This is not a review that HP wants to hear, but it is my true feelings. I had a wonderful HP printer that easily scanned and faxed. It lasted many years and then broke. This new HP printer does not fax and it is extremely cumbersome to scan. I have to save the scan to my documents and then attach the document to an email. Then I have to delete the document. I have not idea why they engineers made this procedure so difficult.
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, May 26, 2021
Hi there.
I’m sorry to hear that you’ve encountered difficulty with your printer. I can certainly understand why functionality different than your previous printer, which you liked, would be inconvenient and quickly frustrating. I want to help you get all you can from the device, so I’ll provide some resources aimed at making that happen.
I just looked over the main user manual for your printer, and it does have scan-to-email as well as mobile-fax functions. You can find the scan-to-email instructions of page 71 and the mobile-fax instructions on page 75. You can access that document on our support site here:
- www1.hp.com/ctg/Manual/c06584213.pdf
You can also find how-to documents, troubleshooting guides and software updates for your printer by following this link:
- support.hp.com/us-en/product/model/29256679
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that you’ve encountered difficulty with your printer. I can certainly understand why functionality different than your previous printer, which you liked, would be inconvenient and quickly frustrating. I want to help you get all you can from the device, so I’ll provide some resources aimed at making that happen.
I just looked over the main user manual for your printer, and it does have scan-to-email as well as mobile-fax functions. You can find the scan-to-email instructions of page 71 and the mobile-fax instructions on page 75. You can access that document on our support site here:
- www1.hp.com/ctg/Manual/c06584213.pdf
You can also find how-to documents, troubleshooting guides and software updates for your printer by following this link:
- support.hp.com/us-en/product/model/29256679
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Therio1533
from New Jersey
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great printer enjoying all aspects of its features
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Paddy70
from Brooklyn
Verified Purchase:Yes
[This review was collected as part of a promotion.] Easy to use not so easy to install. Needed my computer plus phone to get it online
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com