Customer reviews from hp.com
HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Average customer rating
4.2
(1,513 Reviews)
Rating breakdown 1,513 reviews
5 Stars
945
4 Stars
254
3 Stars
119
2 Stars
66
1 Star
129
74%of customers recommend this product.
(
449 out of
605)
Customer Reviews for HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Posted by: Kathy L
from St Louis. MO
Verified Purchase:Yes
[This review was collected as part of a promotion.] Printer is a good buy for the money. It's a little slower than my old one but I do not need speed, but rather quality.
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: pat z
Verified Purchase:Yes
[This review was collected as part of a promotion.] once i got it installed correctly, i love my new printer it is so east to use. and saves a lot of space on my desk.
Written by a customer while visiting hp.com
Posted by: Ann86
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had to upgrade my old HP printer, and I have a Mac, so I knew my options would be limited. I settled on the Envy 6455 because it has all the features I was looking for and it can be used with the Instant Ink program. I absolutely hated having to buy expensive ink all the time. That was the main reason for upgrading. I am so happy with my purchase. The printer looks nice and performs very well. No issues whatsoever, although I haven't gotten around to printing from my mobile phone yet. The fact that is an option is so cool. I would recommend this printer to any Mac user!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Lindsa
from Gulf Shores Al
Verified Purchase:Yes
[This review was collected as part of a promotion.] Printer is a pain..
It will copy but not print.
Very frustrated.
It will copy but not print.
Very frustrated.
No, I would not recommend this to a friend.
Features
1
Response from hp.comBy Keith, HP Care, May 10, 2021
Hi there.
I’m sorry to hear that your printer has not printed like it should. I can’t tell from your review whether you’ve just set up the printer or you’ve had it for a while and this problem is new, but I’ll nonetheless offer a resource and some information aimed at helping you remedy the situation.
I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has not printed like it should. I can’t tell from your review whether you’ve just set up the printer or you’ve had it for a while and this problem is new, but I’ll nonetheless offer a resource and some information aimed at helping you remedy the situation.
I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Peach Pie
from Buffalo, NY
Verified Purchase:Yes
I am really loving this printer, however I wish there was a nice booklet that would tell me and other customers more about the operation of the printer. I don't know how to get it offline and when I check it is not programmed to print offline. sometime it won't print at all. Also the icons on the lower right side are not visible until they light up, It would be nice to have them actually printed within the unit. I need to read a booklet of items that can help with any problems. for example how to put in a new ink replacement. How to use the top feed, and other questions.
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Tashie
from Collegeville PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love my new printer it's everything I hoped for and I only had it for a week. I had 2 printers before and they don't compare to the one I have now from HP. I will most definitely refer you guys to friends and continue to buy more products
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: PMCNess
from Anherst,NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this printer a couple months ago. We are very happy with its performance. We did not have any trouble setting it up. We would definitely recommend this HP printer.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Jul18
from Rio Rancho nm
Verified Purchase:Yes
I am still unable to print. I think the machine is defective. It prints some of the times. Sometimes I need to reboot WiFi or printer. I should not have to do that. I think I need a new printer. I’ll call you soon
Features
4
Performance
3
Written by a customer while visiting hp.com