Customer reviews from hp.com
HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Average customer rating
4.2
(1,513 Reviews)
Rating breakdown 1,513 reviews
5 Stars
945
4 Stars
254
3 Stars
119
2 Stars
66
1 Star
129
74%of customers recommend this product.
(
449 out of
605)
Customer Reviews for HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Posted by: Rehobo
from Wilmington, DE
Verified Purchase:Yes
[This review was collected as part of a promotion.] The printer is easy to use but I found the lack of any text on the printer annoying. I still don't know what each colored but is for and there was nothing that explained that. I feel like they push you to use HP smart rather than just have a button that says copy and another that says scan, etc.
No, I would not recommend this to a friend.
Features
4
Performance
5
Written by a customer while visiting hp.com
Posted by: VickiSMA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I just received it and have used it only twice, once to print and once to scan. Very nice job.
Written by a customer while visiting hp.com
Posted by: tgfr
from north carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this to replace a 8610. It does everything the 8610 in a much smaller package and works great with my iPad
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Ladd105
Verified Purchase:Yes
[This review was collected as part of a promotion.] Indifferent printer, mediocre functionality. Not very user-friendly.
Written by a customer while visiting hp.com
Posted by: Anonymous
from San Jose, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought 2 HP ENVY printers. They are the best low cost 3-1 in the industry. And they are absolute “workhorses.” I highly recommend for light to medium printer needs.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Danno4192
from Cincinnati, OH
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very easy to use. Prints excellent pictures. i love being able to print pictures from my phone.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Gary in MA
from Milford, MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Good basic printer. It works effectively with the HP Smart App that you can download to your phone or PC. The only thing I miss is having more controls on the printer itself. When something goes wrong, looking at the printer doesn't help me, but the HP App fills in.
Written by a customer while visiting hp.com
Posted by: Shampto
from Dentin Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have used or purchased just about every HP printer ever made and this is the only one that I could never get it to work. I couldn't get it to install in any way.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, April 27, 2021
Hi there.
I’m sorry that your printer would complete the setup and installation process. I can certainly understand why that would be an unwelcome surprise, especially considering that you’ve had good experience with so many HP printers in the past. I would love to help you resolve this situation, so if you still have the printer, here are some resources aimed at getting it installed and working like it should.
First, I recommend that you follow a setup tutorial specific to your printer you can find on our support site. On the same page you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with setup or anything else, I suggest that you contact us directly once again, at your convenience, at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry that your printer would complete the setup and installation process. I can certainly understand why that would be an unwelcome surprise, especially considering that you’ve had good experience with so many HP printers in the past. I would love to help you resolve this situation, so if you still have the printer, here are some resources aimed at getting it installed and working like it should.
First, I recommend that you follow a setup tutorial specific to your printer you can find on our support site. On the same page you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with setup or anything else, I suggest that you contact us directly once again, at your convenience, at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com