Customer reviews from hp.com
HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Average customer rating
4.2
(1,513 Reviews)
Rating breakdown 1,513 reviews
5 Stars
945
4 Stars
254
3 Stars
119
2 Stars
66
1 Star
129
74%of customers recommend this product.
(
449 out of
605)
Customer Reviews for HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Posted by: Gladiola52
from Las vegas
Verified Purchase:Yes
[This review was collected as part of a promotion.] Muy feliz de adquirir la impresora con sus gracias
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: RMA1988
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this a month ago and have been very pleased so far. I have not had an opportunity to use the scan feature as yet, but otherwise it is exactly what we needed. It is being used as a home printer primarily for grad school assignments.
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Posted by: Bob2711111111111111
from New York NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] Not very much ink is placed in the box at purchase. Prints fine. The colors are great. Its versatile and does what I purchased it for.
One thing about HP is the difficulty with hooking up the Instant Ink. The printer is on a shared network with another HP printer. One network two shared by two departments that each need to pay for their respective printer. The Insta Ink only recognizes one paye and will not let me have two accounts cause its the same network....
I would recommend this to a friend!
Features
3
Performance
3
Written by a customer while visiting hp.com
Posted by: Pathing
from Acsdia, NH
Verified Purchase:Yes
I cannot believe, after 30+ years, a product could still be SO BAD.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, April 19, 2021
Hi there.
I’m sorry to hear that you've not had the experience you expected with your printer, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
First, I recommend you visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help solving problems or to learn more about your printer and all its features, you can access a setup tutorial, troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/29256679
If you need assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that you've not had the experience you expected with your printer, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
First, I recommend you visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help solving problems or to learn more about your printer and all its features, you can access a setup tutorial, troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/29256679
If you need assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: disappointed lnw
from Bostn
Verified Purchase:Yes
[This review was collected as part of a promotion.] Installing the printer-scanner was a nightmare. Not the printing feature, but the scanner. And HP does not provide any phone contact to help resolve problems. This is inexusable. The printer works nicely. But in order to get the scanner working, I ended up getting diverted to an intermediary who I assumed was subcontracted by HP. Come to find out they weren't but they convinced me the reason the scanner wasn't working was because my laptop had some malware. IF HP HAD CUSTOMER SUPPORT, I NEVER WOULD HAVE BEEN SCAMMED. Shame on you.
No, I would not recommend this to a friend.
Features
3
Performance
3
Response from hp.comBy Keith, HP Care, April 19, 2021
Hi there.
I’m sorry to hear that you had difficulty getting your printer’s scan function to work, that you didn’t get the support you needed and that you were the victim of fraudulent support. This is certainly a terrible situation, so I’ll offer you some resources that I hope will help improve things for you.
We know that fraudulent companies and individuals find their way to people by many means, and often they appear totally legitimate. On our support site we have a section that contains information on how to protect yourself from scams, and what to do if you’ve been the victim of one. Visit that page here:
- support.hp.com/us-en/document/c05404707
For help with your scanner issue, please contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
We look forward to speaking with you and making this right.
Keith
HP Care
hp.com/support
I’m sorry to hear that you had difficulty getting your printer’s scan function to work, that you didn’t get the support you needed and that you were the victim of fraudulent support. This is certainly a terrible situation, so I’ll offer you some resources that I hope will help improve things for you.
We know that fraudulent companies and individuals find their way to people by many means, and often they appear totally legitimate. On our support site we have a section that contains information on how to protect yourself from scams, and what to do if you’ve been the victim of one. Visit that page here:
- support.hp.com/us-en/document/c05404707
For help with your scanner issue, please contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
We look forward to speaking with you and making this right.
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Angel48
from N Y
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this to replace the old HP printer I had. I was in need of a printer where I could print more than one page at a time and this printer met that need with a feeder.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: ChuckLW
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very happy with the printer. Very good quality prints. My only negative is setup procedure, which was very awkward and poorly explained. I've had several other HP printers, and this is the only one with issues related to setup. Good printer once set up!
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: SSGParsons
from Boston, MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] My old printer died and I needed to replace it. That model was no longer available, so I upgraded to a slightly more expensive model. Good value for the money.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com