Hi there.

I’m sorry to learn that you’ve had such a difficult time with your printer. It’s no surprise that you’re exasperated, considering you dealt with the printer-offline problem only to discover that the document feeder is performing unreliably. I want to help you resolve this situation, so I’ll direct you to some resources I hope will accomplish that goal.

First, I recommend you follow the steps in this guide to document feeders that fail to pick up any paper or pull through too many pages at once:
- support.hp.com/us-en/document/c01728503

If the feeder continues to be touchy, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and determine what can be done. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support