Customer reviews from hp.com
HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Average customer rating
4
(144 Reviews)
Rating breakdown 144 reviews
5 Stars
77
4 Stars
27
3 Stars
15
2 Stars
7
1 Star
18
70%of customers recommend this product.
(
31 out of
44)
Customer Reviews for HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Posted by: Ieen
Verified Purchase:Yes
Great printer it was time to get an easy printer that my mother could use.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Granny Jan
from Hill Country, Texas
Verified Purchase:Yes
I returned the printer. I wasn't able to get it installed. There were several contradicting sets of instructions and I got confused. It looked like the printer probably would be okay, but I took a long look at my old printer and got a lump in my throat. Couldn't throw it away!
Value
3
Written by a customer while visiting hp.com
Posted by: Nellieberd
Verified Purchase:Yes
Very easy setup. Print is clear
Written by a customer while visiting hp.com
Posted by: Roxy S
from Sacramento, Ca
Verified Purchase:Yes
I would give zero stars if I could. Item will not hook up to computer or phone
Value
1
Quality
1
Response from hp.comBy Keith, HP Care, February 8, 2023
Hi, Roxy.
I’m sorry your printer has not connected to your computer or mobile phone like it should. Your review is brief, but your frustration is perfectly understandable here. I want to help you get the device hooked up and working like it should. I hope the resources I’ve listed below reach that goal.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including setup and wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find troubleshooting guides specific to your printer, including ones on setup and connectivity, in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100187516
If the device still won’t connect, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
Keith
HP Care
hp.com/support
I’m sorry your printer has not connected to your computer or mobile phone like it should. Your review is brief, but your frustration is perfectly understandable here. I want to help you get the device hooked up and working like it should. I hope the resources I’ve listed below reach that goal.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including setup and wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find troubleshooting guides specific to your printer, including ones on setup and connectivity, in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100187516
If the device still won’t connect, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: BakersfieldBud
Verified Purchase:Yes
The envelope printing is terrible. It is unreadable in quality. Everything else works fine. I ma very unsatisfied. I will need to use labels instead of envelopes.
Written by a customer while visiting hp.com
Posted by: CAC12
from Houston
Verified Purchase:Yes
Perfect for a home office that does not print a lot. Scanning is perfect
I would recommend this to a friend!
Value
4
Quality
5
Written by a customer while visiting hp.com
Posted by: Henry_K
from Athens, Tx
Verified Purchase:Yes
Very smooth running printer. Took no time to set up printer & establish on HPrint
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: David G - Denver
from Denver, CO
Verified Purchase:Yes
Refurbished unit arrived in great condition and worked out of the box without any issues
I would recommend this to a friend!
Value
4
Quality
4
Written by a customer while visiting hp.com