Customer reviews from hp.com
HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Average customer rating
4.2
(1,513 Reviews)
Rating breakdown 1,513 reviews
5 Stars
945
4 Stars
254
3 Stars
119
2 Stars
66
1 Star
129
74%of customers recommend this product.
(
449 out of
605)
Customer Reviews for HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Posted by: Shanna Faye
from Ojai, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love the minimalist design and that it's white - totally does the trick for home office needs.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Ivorytickler
from Hubert NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love it! Simple to set up and prints beautiful ❤️❤️
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Peanut3
from North Carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am thoroughly enjoying my HP Envy printer. I wanted a printer where I could subscribe to instant ink. I love it. I wish I could get instant ink for my other HP printer, but it is an old version and instant ink isn’t offered it.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Tony2360
from Plainfield,NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought it and still confused on how to operate it can’t understand how it works
No, I would not recommend this to a friend.
Features
1
Performance
2
Response from hp.comBy Keith, HP Care, March 16, 2021
Hi, Tony.
I’m sorry to hear that you’ve not had the materials you need to learn how to operate your printer. Your review is brief, but your dilemma is clear – and your frustration totally understandable – so I’ll suggest some resources I hope will help you get your printer working to your satisfaction.
First, I can’t tell from your review whether you completed the setup and installation process. If you didn’t, you can access a setup tutorial specific to your printer on our support site. On the same page, you’ll find user manuals, how-to documents, troubleshooting guides and software updates. Find that page here:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
Next, you can visit another page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation and connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
Finally, if you need further assistance with setup or anything else, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that you’ve not had the materials you need to learn how to operate your printer. Your review is brief, but your dilemma is clear – and your frustration totally understandable – so I’ll suggest some resources I hope will help you get your printer working to your satisfaction.
First, I can’t tell from your review whether you completed the setup and installation process. If you didn’t, you can access a setup tutorial specific to your printer on our support site. On the same page, you’ll find user manuals, how-to documents, troubleshooting guides and software updates. Find that page here:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
Next, you can visit another page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation and connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
Finally, if you need further assistance with setup or anything else, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Kris007
from Ocala Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have it one star because 0 wasn't an option. Hard to set up. Controls are not user friendly. No instructions provided. Uses ridiculously large amount of ink. Do not pirchase.
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: kathy k rn
Verified Purchase:Yes
[This review was collected as part of a promotion.] not a bad little printer but should would be great if it actually came with a manuel. After several months I still haven't figured out how to use the scan program
I would recommend this to a friend!
Features
2
Performance
4
Written by a customer while visiting hp.com
Posted by: UT Longhorn
from TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this a month ago and an so happy that the printer is working smoothly. Additionally, fancy sound is very cute.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
2
Difficult to set up, it does have good quality
on March 16, 2021
Posted by: VJF SR
from Illinois
Verified Purchase:Yes
[This review was collected as part of a promotion.] I found it very difficult to set up because there was not sufficient instructions for me to correctly install this printer. I had to seek help from my son in order to get it working.
However I am satisfied with the way it is printing.
However I am satisfied with the way it is printing.
I would recommend this to a friend!
Features
3
Performance
3
Response from hp.comBy Keith, HP Care, March 18, 2021
Hi there.
Thanks for the review and the description of your experience so far. While I’m glad you like the way your printer is performing, I’m sorry to hear that you had such a difficult time setting it up. I can wholly understand why a lack of instructional materials would be tremendously frustrating. With that in mind, I’ll suggest some resources that I hope will help you get the most from the device from here on.
To learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation and connectivity. There you’ll find, among other things, a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If any issue arises and you need assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Thanks for the review and the description of your experience so far. While I’m glad you like the way your printer is performing, I’m sorry to hear that you had such a difficult time setting it up. I can wholly understand why a lack of instructional materials would be tremendously frustrating. With that in mind, I’ll suggest some resources that I hope will help you get the most from the device from here on.
To learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation and connectivity. There you’ll find, among other things, a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If any issue arises and you need assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com