Customer reviews from hp.com
HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Average customer rating
4.2
(1,513 Reviews)
Rating breakdown 1,513 reviews
5 Stars
945
4 Stars
254
3 Stars
119
2 Stars
66
1 Star
129
74%of customers recommend this product.
(
449 out of
605)
Customer Reviews for HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Posted by: Pastortwobe
from Buffalo, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this about a month ago and I'm so happy I did. It replaced another printer and is much easier to use and has all the features I wanted - print, copy, scan
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
from New Hampshire
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had this Pro 6455 AIO since early December and love it. It is quick in printing, easy to use and it is quickly ready to operate in a short amount of time when using HP Smart to set it up.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: rokus
from Olympia, WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great printer. It is easy to install and easy to use.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Freckles1018
Verified Purchase:Yes
[This review was collected as part of a promotion.] this is suppose to be plug and play.. there are no instructions, does not function well as a home
Business printer. Material is flimsy. On off switch is on the back. Many people place printers on shelves or in cabinets. My H printer was not functioning and work was backing up. I really just needed to plug and play and nothing was as it was. Tried scanning, no way to do from the printer, and no port for memory sticks, So open the computer yes you can scan from the computer to the printer , scanning from the printer to the computer works you just don't know where it went.. so it's useless. I would not recommend this printer for any small business or home office. My former was faster and quieter too. It was a work horse. This is one is pain.
All the SMART stuff takes additional time to set up.. and mess with when you are just trying to get the job done. So if you have the time and talent with out any info you might be able to make this printer more helpful.. I just needed it to work.
Business printer. Material is flimsy. On off switch is on the back. Many people place printers on shelves or in cabinets. My H printer was not functioning and work was backing up. I really just needed to plug and play and nothing was as it was. Tried scanning, no way to do from the printer, and no port for memory sticks, So open the computer yes you can scan from the computer to the printer , scanning from the printer to the computer works you just don't know where it went.. so it's useless. I would not recommend this printer for any small business or home office. My former was faster and quieter too. It was a work horse. This is one is pain.
All the SMART stuff takes additional time to set up.. and mess with when you are just trying to get the job done. So if you have the time and talent with out any info you might be able to make this printer more helpful.. I just needed it to work.
No, I would not recommend this to a friend.
Features
2
Performance
3
Response from hp.comBy Keith, HP Care, February 22, 2021
Hi there.
I’m sorry to hear that you’ve had such a dreadful experience with your printer. I can clearly understand why a general dissatisfaction with design features coupled with issues related to scanning, noise and software would be overwhelmingly frustrating. With that in mind, I’ll suggest a resource that I hope will help you improve the situation.
I can’t tell from your review what’s causing some of the issues you describe or whether they’re related, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that you’ve had such a dreadful experience with your printer. I can clearly understand why a general dissatisfaction with design features coupled with issues related to scanning, noise and software would be overwhelmingly frustrating. With that in mind, I’ll suggest a resource that I hope will help you improve the situation.
I can’t tell from your review what’s causing some of the issues you describe or whether they’re related, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: DTMN
from Duluth, MN
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased the 6455 three weeks ago and have had zero issues with it. Top load scanner folds away when not in use. Simple touch controls, a nice upgrade from my previous printer.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Ecoderre
from Bristol, CT
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am very pleased with my new HP ENVY 6455 All-in-One Printer!
It set up easily and works great.
I also signed up for the Instant Ink offer.
It set up easily and works great.
I also signed up for the Instant Ink offer.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: SLTG
Verified Purchase:Yes
[This review was collected as part of a promotion.] The printer was easy to set up, all functionality works perfectly and the pages print very quickly.
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
from South Bend, Indiana
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a great printer. Super fast setup! Very easy to use.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com