Customer reviews from hp.com
HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Average customer rating
4.2
(1,513 Reviews)
Rating breakdown 1,513 reviews
5 Stars
945
4 Stars
254
3 Stars
119
2 Stars
66
1 Star
129
74%of customers recommend this product.
(
449 out of
605)
Customer Reviews for HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Posted by: Trevhead0
from Sugar Grove
Verified Purchase:Yes
[This review was collected as part of a promotion.] Ooooooo Pretty. Honestly the white is pretty fly, and it does tell you that it has a dope light sitting underneath the outport. Looks pretty nice with all the other white computer things. Nice accent to the desk. 10/10 would reocmend for the style alone. I have not used it enough to rate the ink usage rate. I am a little skeptical because I just got rid of my 4520 printer that would use an ink cartridge for 2 pieces of paper(it was a little more) but at such a high price, it was cheaper to buy this one and buy two new inks than it was to keep that one operational.
No, I would not recommend this to a friend.
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Lily the cat
Verified Purchase:Yes
[This review was collected as part of a promotion.] The printer was very easy to set up and so far everything that I have printed, copied, and scanned have worked.
Written by a customer while visiting hp.com
Posted by: Goode
Verified Purchase:Yes
[This review was collected as part of a promotion.] Well, this printer is not easy to get use to but once you learn how to use great! So if you are a senior be sure you are willing to work with it
Written by a customer while visiting hp.com
Posted by: Amber13
from Madison, WI
Verified Purchase:Yes
[This review was collected as part of a promotion.] Works great when I can actually get it to print. It's super easy to print something from my phone with the app, but will rarely work from my laptop. It connected just fine, and will accept the print job, and then just sit there for hours on end. Last time I sent something to print around 8 am, and it wouldn't work, wouldn't work, wouldn't work, so I just gave up. Then at like 2pm the next day it randomly started printing like 4 copies of the same thing. It's stupid that there's no display on the actual printer and you have to use the app to do anything. It's like they tried to make it fancier than it needs to be at the detriment of it actually working as a printer. I wish I would've just gotten a cheaper model and avoided the hassle of the whole app.
No, I would not recommend this to a friend.
Features
4
Performance
1
Response from hp.comBy Keith, HP Care, February 2, 2021
Hi, Amber.
Thanks for the review and the feedback. While I’m glad to hear that you’re satisfied with your printer’s performance, I’m sorry to hear that it’s an exception rather than a rule because it rarely works from your laptop. This, plus the erratic printing you describe, sounds exasperating for sure. With that in mind, I’ll point you toward some resources that I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various tasks and issues, including wireless connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with these issues or anything, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Thanks for the review and the feedback. While I’m glad to hear that you’re satisfied with your printer’s performance, I’m sorry to hear that it’s an exception rather than a rule because it rarely works from your laptop. This, plus the erratic printing you describe, sounds exasperating for sure. With that in mind, I’ll point you toward some resources that I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various tasks and issues, including wireless connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with these issues or anything, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: SandieMae
from Hephzibah, Ga
Verified Purchase:Yes
[This review was collected as part of a promotion.] It’s been about two weeks since my HP Envypro arrived and I’m just delighted with it. There are still some features I haven’t used and it’s compact size fits nicely on my desk. You wouldn’t think it can do so much.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: AM Hecht
from Wausau, WI
Verified Purchase:Yes
[This review was collected as part of a promotion.] It works. Still trying to figure out how to scan to my various clouds
I would recommend this to a friend!
Performance
3
Written by a customer while visiting hp.com
Posted by: Sydkik
from Ocean Springs, MS
Verified Purchase:Yes
[This review was collected as part of a promotion.] I surely like this printer. I like the convenience of the document feeder! Also, it is pretty fast. I didn't real8ze my old HP was failing so until I got a new one. Thanks HP!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Veronica CP
from New York, New York
Verified Purchase:Yes
I love my new printer! Small, simple, perfect for work. It does everything I need it to do. Good price to and best of all, I love HP instaink!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com