Customer reviews from hp.com
HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Average customer rating
4.2
(1,513 Reviews)
Rating breakdown 1,513 reviews
5 Stars
945
4 Stars
254
3 Stars
119
2 Stars
66
1 Star
129
74%of customers recommend this product.
(
449 out of
605)
Customer Reviews for HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Posted by: John31
from new jersey
Verified Purchase:Yes
[This review was collected as part of a promotion.] Not happy with support. No instructions or labels on buttons that light on board. The only one explained is the i .
Really hard and confusing how to scan
It came with 2 sided as default ? Why it should be single and then you change to 2 sided
Really hard and confusing how to scan
It came with 2 sided as default ? Why it should be single and then you change to 2 sided
No, I would not recommend this to a friend.
Features
2
Performance
2
Response from hp.comBy Keith, HP Care, January 5, 2021
Hi there.
I’m sorry to hear that your printer has been difficult to use. I can understand why the lack of instructional materials and confusing default settings would be perplexing and eventually frustrating, so I’ll offer some resources and information I hope will help.
First, to learn more about your printer and all its features, you can access a setup tutorial (if you still need it) as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has been difficult to use. I can understand why the lack of instructional materials and confusing default settings would be perplexing and eventually frustrating, so I’ll offer some resources and information I hope will help.
First, to learn more about your printer and all its features, you can access a setup tutorial (if you still need it) as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: djb777
Verified Purchase:Yes
horrible to set up, never seen anything so annoying. Printer works fine after much trial to get it connected to my network.
No, I would not recommend this to a friend.
Features
3
Performance
3
Response from hp.comBy Keith, HP Care, January 5, 2021
Hi there.
I’m sorry to hear that your printer was so difficult to set up. I can understand why that would be a frustrating start to owning a new printer, so I’ll offer some resources and information I hope will help.
First, to learn more about your printer and all its features, you can access a setup tutorial (if you still need it) as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer was so difficult to set up. I can understand why that would be a frustrating start to owning a new printer, so I’ll offer some resources and information I hope will help.
First, to learn more about your printer and all its features, you can access a setup tutorial (if you still need it) as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Jim 007
Verified Purchase:Yes
[This review was collected as part of a promotion.] Has great features, easy to set up. Easy to sync with WiFi
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Uthred
from Cape Cod
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this a month ago to replace my Canon printer which wore out. The Envoy prints quickly. I did need to remove the software and reinstall once when it stopped working. The photos are not as good as the Canon printer but are adequate. The ink cartridges are finicky to install
I would recommend this to a friend!
Features
3
Performance
3
Written by a customer while visiting hp.com
Customer Rating
3
Great printer, but HP short on setup support
on January 17, 2021
Posted by: DrJFM
from Manhattan Beach, California
Verified Purchase:Yes
I'm a friend of HP, I can't give a positive review here, hence I have posted my comments below for the Marketing Department and HP Support.
I would recommend this to a friend!
Features
5
Performance
3
Written by a customer while visiting hp.com
Posted by: Bob385
from North Jersey
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought around Christmas time and have used it about 25 times so far. I’m still on the starter ink! Replacement ink seems reasonable cost-wise and the quality of prints is good. The blue ready light is a nice touch and there have been zero issues with connectivity.
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Posted by: Techy 1987
from Baltimore, MD
Verified Purchase:Yes
Having used HP printers for many years, I was highly disappointed by the showing of this printer. I simply could not get it to work with my Windows 10 program and have since returned it and replaced it with an Officejet Pro 8025 with much better success.
No, I would not recommend this to a friend.
Features
3
Performance
1
Written by a customer while visiting hp.com
Posted by: Imnoone
from Pittsford, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] It took me days to connect to internet. The printer was different from other hp printers I have had. Instructions on hp sites were confusing and often contradictory. HP app is primitive.
No, I would not recommend this to a friend.
Features
3
Performance
4
Response from hp.comBy Keith, HP Care, January 27, 2021
Hi there.
I’m sorry to hear that your printer was so difficult to set up and connect, and that you’ve not been satisfied with the software. I can easily understand why this – plus confusing and contradictory instructional materials – would make for a frustrating start to owning a new printer. With that in mind, I’ll suggest some resources that I hope will help you get the printer reliably connected and working like it should.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including setup and wireless connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you still need it, you can also find a setup tutorial specific to your printer as well as user manuals, how-to documents, troubleshooting guides and software updates on our support site here:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer was so difficult to set up and connect, and that you’ve not been satisfied with the software. I can easily understand why this – plus confusing and contradictory instructional materials – would make for a frustrating start to owning a new printer. With that in mind, I’ll suggest some resources that I hope will help you get the printer reliably connected and working like it should.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including setup and wireless connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you still need it, you can also find a setup tutorial specific to your printer as well as user manuals, how-to documents, troubleshooting guides and software updates on our support site here:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com