Customer reviews from hp.com
HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Average customer rating
4.2
(1,513 Reviews)
Rating breakdown 1,513 reviews
5 Stars
945
4 Stars
254
3 Stars
119
2 Stars
66
1 Star
129
74%of customers recommend this product.
(
449 out of
605)
Customer Reviews for HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Posted by: EERFAN
from Charleston, WV
Verified Purchase:Yes
Very good printer with a lot of bang for the buck.
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Posted by: Micro134
Verified Purchase:Yes
Lemon. Stopped working after couple weeks. Lights flash nonstop and printer does nothing.
No, I would not recommend this to a friend.
Features
2
Performance
1
Response from hp.comBy Keith, HP Care, November 23, 2020
Hi there.
I’m sorry to hear that your printer has stopped working. I can readily understand why flashing lights and an unresponsive printer would be quite a jarring surprise after only two weeks of owning it, so I’ll offer some information and resources I hope will help.
I can’t tell from your review why your printer stopped working, so I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has stopped working. I can readily understand why flashing lights and an unresponsive printer would be quite a jarring surprise after only two weeks of owning it, so I’ll offer some information and resources I hope will help.
I can’t tell from your review why your printer stopped working, so I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: mojocam89
Verified Purchase:Yes
[This review was collected as part of a promotion.] This printer has all the features I need in a space-saving size. I was having issues with my older compact printer that took about a minute to print a single sheet, whereas this works phenomenally quick for its size! It has been very convenient having a scanner on a small machine, and I find that this uses ink efficiently. Easy to set up and connect devices. Very happy with this printer!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Vicky6688
from Boston, MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love this new HP printer. It satisfies all my productivity needs - it can copy, scan, print, and fax! It is incredibly convenient and easy to use. It looks neat and elegant to me and at the same time provides quality printing job. The HP Smart app on the mobile phone is very easy to use and sync with this printer. I have no issues at all with using this. Simply the best HP product I've ever purchased.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: K Schreiner
from Lincoln, NE
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was originally looking at the Envy 6455 based on reviews I had read on-line and the fact that my last HP printer lasted very well. When I went online, I learned that the Envy 6455e was the newer model and had 6 months of free ink! How could I say no? It's sleek, doesn't take much space, auto order ink is a great deal. That extra E means essential!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Karebear02
from Simi Valley CA
Verified Purchase:Yes
Love the printer. The quality is good. You can’t beat free ink! Double sided print is super helpful. No jamming or other issues so far. It works well with all kinds of paper. I’ve used standard copy paper all the way up to cardstock and no problems. Speed of printing is good too. Not as fast as a large office printer but plenty fast for home use.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: ray79
from Tucson, AZ
Verified Purchase:Yes
I bought this one month ago. Could not get it set up due to the wifi. After 3 1/2 weeks of non use, I was ready to send it back. Finally my son came over, plugged it in and it runs, but it had to be plugged into the computer to work. The wifi feature is absolutely worthless.
No, I would not recommend this to a friend.
Features
3
Performance
3
Written by a customer while visiting hp.com
Posted by: DreyyDrey
from Miami,FL
Verified Purchase:Yes
No issues only con is I wish I could see a screen but does everything I need and some. I have Sfax as wel complimentary of hp
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com