Customer reviews from hp.com
HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Average customer rating
4.2
(1,513 Reviews)
Rating breakdown 1,513 reviews
5 Stars
945
4 Stars
254
3 Stars
119
2 Stars
66
1 Star
129
74%of customers recommend this product.
(
449 out of
605)
Customer Reviews for HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Posted by: Moose 74
from VA
Verified Purchase:Yes
It's hard for me to review the printer because it hasn't printed yet but it's not for lack of trying. The setup by cellphone was easy enough but I really botched the setup to my computer and their instructions on this part are either non-existent or otherwise not helpful. Then I was online with an HP person (who was quite wonderful) for 1 1/2 hours and the printer seemed ready to go. Yesterday I needed to print a paper and ...nothing. I'll have to call customer service again. But it's left a bad taste in my mouth, so to speak.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: joseph in a pit
from Virginia (VA)
Verified Purchase:Yes
Sending it back, no written instructions on how to up it. Tooo complicated for general use at home.
No, I would not recommend this to a friend.
Features
1
Written by a customer while visiting hp.com
Customer Rating
1
I wish I had kept shopping for better quality
on November 14, 2020
Posted by: Quite Disappointed
from Charlotte
Verified Purchase:Yes
This printer is totally inferior to other HP printers I've owned. The functions and usage are a mystery... not clearly identified on the machine as with other printers. You have to download an app to your phone. The PC connection is cryptic. I got an error that my PIN was incorrect. Luckily I added paper and that resolved the issue...? Stupid, right?
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, November 17, 2020
Hi there.
I’m sorry to hear that you've not had the experience you expected with the printer, and that it has been difficult to use. I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
To learn more about your printer and all its features, or for help solving problems, you can access a setup tutorial, user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. On our site you can get help from a virtual agent, search our extensive knowledge library or check your printer’s warranty status. Get in touch via this link: support.hp.com
Keith
HP Care
hp.com/support
I’m sorry to hear that you've not had the experience you expected with the printer, and that it has been difficult to use. I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
To learn more about your printer and all its features, or for help solving problems, you can access a setup tutorial, user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. On our site you can get help from a virtual agent, search our extensive knowledge library or check your printer’s warranty status. Get in touch via this link: support.hp.com
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
Well right now it isn’t working? It copies when it wants then doesn’t. That’s why I’m not sure about instant ink?
Response from hp.comBy Keith, HP Care, November 19, 2020
Hi, Karen.
I’m sorry to hear that you’ve had difficulty setting up your printer and it’s not working like it should. I can understand why that would be a frustrating start to owning a new printer, so I’ll offer some resources and information I hope will help.
First, you can access a setup tutorial (if you still need it) as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. There you can also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that you’ve had difficulty setting up your printer and it’s not working like it should. I can understand why that would be a frustrating start to owning a new printer, so I’ll offer some resources and information I hope will help.
First, you can access a setup tutorial (if you still need it) as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. There you can also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Hp owner for years
Verified Purchase:Yes
Not what I expected. Does not have all the perks of previous printer.
Response from hp.comBy Keith, HP Care, November 19, 2020
Hi there.
I’m sorry to hear that you've not had the experience you expected with the printer, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
First, to learn more about your printer and all its features, or for help solving problems, you can access a setup tutorial, user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. On our site you can get help from a virtual agent, search our extensive knowledge library or check your printer’s warranty status. Get in touch via this link: support.hp.com
Keith
HP Care
hp.com/support
I’m sorry to hear that you've not had the experience you expected with the printer, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
First, to learn more about your printer and all its features, or for help solving problems, you can access a setup tutorial, user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. On our site you can get help from a virtual agent, search our extensive knowledge library or check your printer’s warranty status. Get in touch via this link: support.hp.com
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Joel M
from TX
Verified Purchase:Yes
I am a little unhappy that there are no operating instructions and all the buttons on the printer seem to be icons that are not all that self-explanatory. First time I copied something, I was able to make multiple copies, then I could only make one at a time. The jury is still out as to whether I will return it..
Features
3
Performance
2
Written by a customer while visiting hp.com
Posted by: Sara Lil
Verified Purchase:Yes
The pages when scanning do not always come out in same direction - some upside down - no reason I can find.
Written by a customer while visiting hp.com
Posted by: WhistlingDixie
from Heart of Dixie
Verified Purchase:Yes
The features and performance of this all-in-one machine came as a welcome surprise. For the $, it is an exceptional value. Good job guys.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com