Customer reviews from hp.com
HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Average customer rating
4.2
(1,513 Reviews)
Rating breakdown 1,513 reviews
5 Stars
945
4 Stars
254
3 Stars
119
2 Stars
66
1 Star
129
74%of customers recommend this product.
(
449 out of
605)
Customer Reviews for HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Posted by: LJs scoop
from Leesburg VA
Verified Purchase:Yes
This is my second HP and it’s very sleek and quiet!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: EMTSR
from Sedona, AZ
Verified Purchase:Yes
After more than 2+1/2 hours to get this all-in-one set up, the setup is still not complete. I've owned HP products for many years, and have always been a fan of the quality of their output, and the ease with which the intuitive setup flowed. During my 1st telephone call to an HP tech for my current all-in-one, I was misdirected despite his being online with me by remote, and despite my explanations of the problems and the needs. (For ex, I own an Apple MacBook Pro laptop, and an iPhone. My partner owns 2 Windows based computers (1 tower PC & 1 laptop) plus an iPhone.) The only problem I've ever had with previous HP printers or all-in-ones has been that they didn't communicate well with my Apple laptop. I was assured that this would not be a problem with this ENVY when I was discussing which all-in-one to purchase with HP Sales. After an inordinate period of time on the phone with HP Tech this first attempt, I had to move onto other things. I was given a case # to provide when retrying another time. The next day, I called HP Tech again, and explained the purpose, yet when I offered the case #, they said that that was a Windows case #! This was indeed after my telling the 1st Tech rep that I was dealing exclusively from Apple systems in order to set up this all-in-one; and despite his viewing / sharing my screen by remote, and guiding me along by pointing out prompts, etc., in order to proceed. It turns out that HP has a different area for Windows systems from its division for Apple systems. It doesn't seem as tho' these 2 areas communicate well with each other, either, within HP. Another hour+plus conversation, and still not completely set up. What I have been able to test has been very clumsy, clunky, and all-too-time-consuming. I wonder what happened to the lovely efficiency of my prior HP machines??? Disappointed...
No, I would not recommend this to a friend.
Features
2
Performance
1
Written by a customer while visiting hp.com
Posted by: Anonymous
from Hoffman Estates, IL
Verified Purchase:Yes
Not as good as the HP Envy 5530, which is what I had before it died!
No, I would not recommend this to a friend.
Performance
3
Written by a customer while visiting hp.com
Posted by: Brown81
from VA - Virginia
Verified Purchase:Yes
I had Officejet 4630 for quite a few years. I really liked the 4630. Tried to reorder but told no longer made. The 4630 was a great printer which you could see the controls. The off button on the 6455 is in the back. It came with no instruction book and unable to use fax, but is reviewed as an all-in-one printer. The 4630 jam the paper and I could not clear the printer and since it was older I decided to get new one. I wish now I had taken the 4630 to be repaired or un-jammed.
No, I would not recommend this to a friend.
Features
1
Performance
5
Written by a customer while visiting hp.com
Posted by: teacherb
Verified Purchase:Yes
I pay for by the page. This thing kicks out a page on its own many times a day with just a few code lines at the top. It also took 4 calls and two hours to get it connected.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Pickels
Verified Purchase:Yes
HP wireless printers are impossible to install. My wife doesn’t pick them up. This is my 3rd printer I have tried. I will never use HP again.
Response from hp.comBy Keith, HP Care, November 5, 2020
Hi there.
I’m sorry to hear that your printer was so difficult to install. I can certainly understand why that would be a frustrating start to owning a printer, so I’ll offer some resources and information I hope will help.
First, you can access a setup tutorial as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer was so difficult to install. I can certainly understand why that would be a frustrating start to owning a printer, so I’ll offer some resources and information I hope will help.
First, you can access a setup tutorial as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Carla02
from Miami, FL
Verified Purchase:Yes
Great personal printer.
Good enough to use for an “at home”printer/scanner.
Printing is a little slow, but it serves the purpose. Scans well.
I have not have the chance to fully explore the potential. It has only been a week.
So far I am really happy. Money well spent.
Good enough to use for an “at home”printer/scanner.
Printing is a little slow, but it serves the purpose. Scans well.
I have not have the chance to fully explore the potential. It has only been a week.
So far I am really happy. Money well spent.
I would recommend this to a friend!
Features
3
Performance
3
Written by a customer while visiting hp.com
Posted by: lp13t
from California
Verified Purchase:Yes
Just installed this printer. Will know more about how it does in the coming months.
Features
4
Performance
4
Written by a customer while visiting hp.com