Customer reviews from hp.com
HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Average customer rating
4.2
(1,513 Reviews)
Rating breakdown 1,513 reviews
5 Stars
945
4 Stars
254
3 Stars
119
2 Stars
66
1 Star
129
74%of customers recommend this product.
(
449 out of
605)
Customer Reviews for HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Posted by: Anonymous
from South Carolina
Verified Purchase:Yes
Difficult to connect to wifi. Then wouldn't stay connected. Returned. Have always had a HP printer sad it didn't fit my needs
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Anonymous
from New Jersey
Verified Purchase:Yes
my recently purchased HP ENVY Pro 6455 Printer is perfect for my needs. Thanks so much.
I am also grateful for the instant ink program that I signed up for and pay for each month. My next purchase will be a laptop for my wife and I will certainly review the HP product lineup for that new purchase. My sincere thanks, Regards, Dr Howard McNamara
I am also grateful for the instant ink program that I signed up for and pay for each month. My next purchase will be a laptop for my wife and I will certainly review the HP product lineup for that new purchase. My sincere thanks, Regards, Dr Howard McNamara
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
from Bellingham, Washington
Verified Purchase:Yes
I can’t scan I tried from my tablet and laptop but I can print.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Anonymous
from IL
Verified Purchase:Yes
Nice Quality and Functionality, But is Super slow at printing and copying.
Features
5
Performance
2
Written by a customer while visiting hp.com
Customer Rating
3
Easy out of the box set up - Wi-Fi reception is po
on October 24, 2020
Posted by: Anonymous
Verified Purchase:Yes
Easy out of the box set up - Wi-Fi reception is poor - goes off line more than it's online
Written by a customer while visiting hp.com
Posted by: Howard it
Verified Purchase:Yes
This is a terrible way to design a printer. There is no way on the printer to see the status of the printer or even find the IP address of the printer. Not everyone on the planet has Microsoft Windows. Without this you are in the dark how to get this printer up and running.
When we got bogged down and called HP we got the famous tag-team help people. If someone did not know the answers they would hand us off to another HP tag-team who did not know the answers until we finally gave up and got it running on our own and we have no idea how
we did it. What a great product
When we got bogged down and called HP we got the famous tag-team help people. If someone did not know the answers they would hand us off to another HP tag-team who did not know the answers until we finally gave up and got it running on our own and we have no idea how
we did it. What a great product
Written by a customer while visiting hp.com
Posted by: Anonymous
from Spring TX
Verified Purchase:Yes
I like the concept of the printer. However the printer I got out of the box had issues. I have spent 4 hours with tech support total troubleshooting the issue. Don't get me started with HP tech support, but that is for a different topic. Over all I feel like I've just waisted my time and money on HP. I got my printer on October 3rd and till this day (Oct 24) I have not been able to use it.
No, I would not recommend this to a friend.
Features
3
Performance
1
Written by a customer while visiting hp.com
Posted by: Anonymous
from Bozeman, MT
Verified Purchase:Yes
My old HP printer had a window that I could access in the front with:
copies - number of documents and select black or colored
printer maintenance and print a practice page.
many other features
This is Garbage - I hate it.
copies - number of documents and select black or colored
printer maintenance and print a practice page.
many other features
This is Garbage - I hate it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, October 27, 2020
Hi there.
I’m sorry to hear that you've not had the experience you expected with the printer, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
First, I recommend you visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
To learn more about your printer and all its features, or for help solving problems, you can access a setup tutorial, user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. On our site you can get help from a virtual agent, search our extensive knowledge library or check your printer’s warranty status. Get in touch via this link: support.hp.com
Keith
HP Care
hp.com/support
I’m sorry to hear that you've not had the experience you expected with the printer, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
First, I recommend you visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
To learn more about your printer and all its features, or for help solving problems, you can access a setup tutorial, user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. On our site you can get help from a virtual agent, search our extensive knowledge library or check your printer’s warranty status. Get in touch via this link: support.hp.com
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com