Customer reviews from hp.com
HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Average customer rating
4.2
(1,513 Reviews)
Rating breakdown 1,513 reviews
5 Stars
945
4 Stars
254
3 Stars
119
2 Stars
66
1 Star
129
74%of customers recommend this product.
(
449 out of
605)
Customer Reviews for HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Posted by: Ray and Barb
from New Jersey
Verified Purchase:Yes
We bought this printer when our old one went to old printer heaven. It is a real step above the old one and I'm sure we'll enjoy it.
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Posted by: DebHR
from Merrixk
Verified Purchase:Yes
Would not rec this printer
Literally runs out of ink in 2 weeks
With minimal home printing by kids
Literally runs out of ink in 2 weeks
With minimal home printing by kids
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, September 30, 2020
Hi there.
I’m sorry to hear that the ink cartridges that came with your printer ran out so soon. I can certainly see why that would be an unwelcome surprise, so I’ll offer some information and resources that I hope will help.
First, some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less yet than ones in our Instant Ink program. Another possibility is the printer is not reading the cartridges correctly and is giving an inaccurate reading.
Regardless, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that the ink cartridges that came with your printer ran out so soon. I can certainly see why that would be an unwelcome surprise, so I’ll offer some information and resources that I hope will help.
First, some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less yet than ones in our Instant Ink program. Another possibility is the printer is not reading the cartridges correctly and is giving an inaccurate reading.
Regardless, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: reeds
from OH
Verified Purchase:Yes
I've had this printer for almost three weeks and I'm disappointed. I emailed hp and this was the recommendation-suppose to be compatible with my Chromebook. I tried for a week to get it connected and I haven't had any success. At this point I'm wondering is it really compatible? I was going to try again and then write my review but decided against it because it shouldn't be this hard! For now I'm using a usb cable because I have to get things done but I'm not happy about it! I also agree with others-it's too loud and takes to long to boot up.
No, I would not recommend this to a friend.
Features
3
Performance
1
Response from hp.comBy Keith, HP Care, October 2, 2020
Hi there.
I’m sorry to hear that your printer has not connected wirelessly to your Chromebook. I can understand why that would be quite frustrating as well as disappointing, so I’ll offer some resources and information that I hope helps.
First, I reached out to a person who oversees this product line, and he recommended a couple of things for your Chromebook. He said you might try the HP Print for Chrome app. This works on Chromebooks as well as any operating system when using the Chrome browser. You can find a guide to using the app here:
- support.hp.com/us-en/document/c04683559
Other remedies might exist, so I suggest you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has not connected wirelessly to your Chromebook. I can understand why that would be quite frustrating as well as disappointing, so I’ll offer some resources and information that I hope helps.
First, I reached out to a person who oversees this product line, and he recommended a couple of things for your Chromebook. He said you might try the HP Print for Chrome app. This works on Chromebooks as well as any operating system when using the Chrome browser. You can find a guide to using the app here:
- support.hp.com/us-en/document/c04683559
Other remedies might exist, so I suggest you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Gel60
from Henderson Ky
Verified Purchase:Yes
I have only had for a week but so far no problems.
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Jimcost
from Briarcliff, NY
Verified Purchase:Yes
Just purchased, easy setup, good features. Would have liked a duplexing ADF, but software does a good job of making up for it.
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Posted by: trudells
from Michigan
Verified Purchase:Yes
I found this printer to be very nicely built and compact. I was not a fan of the icons instead of language on the control panel. After several attempts to hook up to WiFi without a USB cable I gave up. We only bought this to replace our Envy 4500 which jammed. When preparing to recycle the 4500, I checked to see if I could remove the ink cartridges and it unjammed. I am planning to see how well it holds up and if it does I will give the 6455 another try.
No, I would not recommend this to a friend.
Features
4
Performance
2
Written by a customer while visiting hp.com
Posted by: EileenHS
from San Joaquin Valley
Verified Purchase:Yes
I like the look of it and profile is low. Nice printer.
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Anonymous
from Brooklyn, NY
Verified Purchase:Yes
Pretty good ...only issue is there is no touch screen on the printer everything must be done through the app
No, I would not recommend this to a friend.
Features
4
Performance
3
Written by a customer while visiting hp.com