Customer reviews from hp.com
HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Average customer rating
4.2
(1,513 Reviews)
Rating breakdown 1,513 reviews
5 Stars
945
4 Stars
254
3 Stars
119
2 Stars
66
1 Star
129
74%of customers recommend this product.
(
449 out of
605)
Customer Reviews for HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Posted by: Kiwi 43
from Winter Park
Verified Purchase:Yes
I have only had this a few days, and they have been filled with frustration with the printer.
I get error messages with nowhere to find out the what & the why. So I unplug it because nothing is working and it seems to reboot. Wish it had come with a handbook to follow would have really helped. I need a direct phone # for help. Not happy,yet.....
I get error messages with nowhere to find out the what & the why. So I unplug it because nothing is working and it seems to reboot. Wish it had come with a handbook to follow would have really helped. I need a direct phone # for help. Not happy,yet.....
Features
3
Performance
2
Response from hp.comBy Keith, HP Care, August 27, 2020
Hi there.
I'm sorry to hear that your printer has not performed like it should. It’s easy to understand why error messages and repeated reboots to make it work properly would quickly become aggravating, so I’ll offer some resources that I hope will help.
To access a setup tutorial (if you need it) as well as user manuals, how-to documents, software updates and troubleshooting guides for your printer, follow this link:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further support, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I'm sorry to hear that your printer has not performed like it should. It’s easy to understand why error messages and repeated reboots to make it work properly would quickly become aggravating, so I’ll offer some resources that I hope will help.
To access a setup tutorial (if you need it) as well as user manuals, how-to documents, software updates and troubleshooting guides for your printer, follow this link:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further support, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: suzygjen
Verified Purchase:Yes
I got my new printer in on Sunday, August 16 and have been trying to get it to connect to my network to no avail. I keep getting an error message that the USB cable isn't connected but it is.
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, August 31, 2020
Hi there.
I’m sorry to hear that your printer has given you an error message rather than connecting like it should. I can easily understand why that would be quite exasperating after more than two weeks, so I’ll point you toward some resources and provide some information I hope will help.
First, for a setup tutorial as well as user manuals, how-to documents, software updates and troubleshooting guides specific to your printer, visit this link:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
For additional help, I recommend you visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the error message persists or you still can’t get the printer set up, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has given you an error message rather than connecting like it should. I can easily understand why that would be quite exasperating after more than two weeks, so I’ll point you toward some resources and provide some information I hope will help.
First, for a setup tutorial as well as user manuals, how-to documents, software updates and troubleshooting guides specific to your printer, visit this link:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
For additional help, I recommend you visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the error message persists or you still can’t get the printer set up, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Pamz
from Las Vegas
Verified Purchase:Yes
I am so happy with my printer It is well worth the price
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Moe3754
from Colorado Springs
Verified Purchase:Yes
Slow printing, loud and ink hog printer, would have returned if it was not so much trouble and trying to contact HP support well be ready to be on hold for at least a full hour or more.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, September 2, 2020
Hi there.
I’m sorry to hear that your printer is rendering prints slowly and loudly, and that it’s using ink more rapidly than you’d anticipated. I can easily see why that combination would be tremendously frustrating, so I’ll offer some resources and information I hope will help.
First, I suggest you look at a guide on our support site that covers improving print speed; choose whichever of the two following links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Here are some facts on ink use that might help you get more prints without too much extra effort:
- A high-density print (such as an image or graph) uses ink more quickly than a text-only document, particularly if the paper is highly absorbent and the environment is dry.
- Using the draft and black only settings on your printer can help save on ink, particularly the colors.
- Shutting the printer down between uses can result in some savings. However, always use the power button on the printer itself to turn it off. That will let the printer to 'park' so that the nozzles that spray the ink onto the paper are protected from excess drying.
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer is rendering prints slowly and loudly, and that it’s using ink more rapidly than you’d anticipated. I can easily see why that combination would be tremendously frustrating, so I’ll offer some resources and information I hope will help.
First, I suggest you look at a guide on our support site that covers improving print speed; choose whichever of the two following links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Here are some facts on ink use that might help you get more prints without too much extra effort:
- A high-density print (such as an image or graph) uses ink more quickly than a text-only document, particularly if the paper is highly absorbent and the environment is dry.
- Using the draft and black only settings on your printer can help save on ink, particularly the colors.
- Shutting the printer down between uses can result in some savings. However, always use the power button on the printer itself to turn it off. That will let the printer to 'park' so that the nozzles that spray the ink onto the paper are protected from excess drying.
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Jenn79
from Houston, Texas
Verified Purchase:Yes
I have using it for a couple of days & I’ve been very happy with it!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Shannjay
from Davenport, FL
Verified Purchase:Yes
HP rep suggested this printer. It is very different than my last. It holds a 1/3 less paper than it did. It does not have the panel which told you what error you’re experiencing, nor does it show the videos to help solve your printer problem. I just needed a new printer, but I wanted one with the same features I already had.
No, I would not recommend this to a friend.
Features
1
Performance
3
Written by a customer while visiting hp.com
Posted by: Marnix
from Fort Lauderdale, Florida
Verified Purchase:Yes
I was adding a second HP smart product. I prefer HP to the other products.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Envy Pro 6455 not good
Verified Purchase:Yes
I have been a loyal HP customer forever. My late father and uncle were HP employees since the 1050s. I grew up and went to school with the Hewlett kids in Palo Alto. I would never buy anything not HP. However, this printer jams paper, the controls are weird and the whole phone app thing is confusing and unworkable. I can't find info on the internet about how it works. I would need to purchase a newer smart phone for the app control thing to work. So sadly, this is the worst HP product I have ever purchased. Very disappointed.
No, I would not recommend this to a friend.
Features
2
Performance
2
Response from hp.comBy Keith, HP Care, September 18, 2020
Hi there.
I’m sorry to hear that you’ve had such a frustrating experience with your printer. It’s easy to understand why your brand loyalty would be tested by the difficulty in setup and use you describe. This is doubly unfortunate give your personal connection to HP. With that in mind, I’ll offer some resources and information I hope will help.
First, you can access tutorials as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. There you can also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance – including a possible workaround to the smartphone dilemma you describe – I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that you’ve had such a frustrating experience with your printer. It’s easy to understand why your brand loyalty would be tested by the difficulty in setup and use you describe. This is doubly unfortunate give your personal connection to HP. With that in mind, I’ll offer some resources and information I hope will help.
First, you can access tutorials as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. There you can also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance – including a possible workaround to the smartphone dilemma you describe – I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com