Customer reviews from hp.com
HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Average customer rating
4.2
(1,513 Reviews)
Rating breakdown 1,513 reviews
5 Stars
945
4 Stars
254
3 Stars
119
2 Stars
66
1 Star
129
74%of customers recommend this product.
(
449 out of
605)
Customer Reviews for HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Customer Rating
1
on August 14, 2020
Posted by: todzila888
from palm desert ca
we bought a all in one computer 34dp0158qe and the hp envy pro 6445 and the same time. about a month ago we have had problems printing, we continually get error printer messages, we go back and download new drivers as directed by the error message download new drivers, it prints a couple of times. We have went to the web site down loaded problems with window 10 followed the instructions, tried contacting tech services, they are never available, ect.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, August 25, 2020
Hi there.
I’m sorry to hear that you’ve had such problems with your printer since you got it a month ago. I can understand why lots of errors and repeated rounds of troubleshooting would quickly become quite frustrating. With that in mind, I’ll offer some information and resources that I hope will help.
I would normally refer you to some of our diagnostic tools for common issues, but because you’ve already done so much, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that you’ve had such problems with your printer since you got it a month ago. I can understand why lots of errors and repeated rounds of troubleshooting would quickly become quite frustrating. With that in mind, I’ll offer some information and resources that I hope will help.
I would normally refer you to some of our diagnostic tools for common issues, but because you’ve already done so much, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: tenglish319
from Mojave Desert
Verified Purchase:Yes
Best purchase in a while. Does everything I need it to do.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Mellloumen
from Old Town
Verified Purchase:Yes
I bought this two weeks ago and it has been a life saver
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Posted by: Tony2020xxxxxxxxxxxxxxxxx
from Port Charlotte
Verified Purchase:Yes
If you can't access the internet then you can't install this printer. I have a second computer and printer for use on the internet. I used a printer cable to connect. It also sends information to HP using my data plan which is limited. I have it turned off at present.
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, August 25, 2020
Hi there.
I’m sorry to hear that you’ve been unable to set up your printer because of your Wi-Fi capability. I can understand why that would be an unwelcome surprise, considering you’d intended to use the printer via USB cable. With that in mind, I’ll offer some information and resources that I hope will help.
I’m not sure what options exist for setup without a wireless system, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that you’ve been unable to set up your printer because of your Wi-Fi capability. I can understand why that would be an unwelcome surprise, considering you’d intended to use the printer via USB cable. With that in mind, I’ll offer some information and resources that I hope will help.
I’m not sure what options exist for setup without a wireless system, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Anonymous
from Mtp tennessee
Verified Purchase:Yes
User friendly set up and and works great!!!!!!!!!!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Sorethumb2
from Norwalk ohio
Verified Purchase:Yes
I think it sucks you can't send any instructions on how to set it up. Downloading the app doesn't tell you how to work it. It's harder on older people to set up without instructions.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, August 27, 2020
Hi there.
I'm sorry to hear that you’ve encountered difficulty operating your printer because adequate instructions were not included. It’s easy to understand why that would be puzzling and eventually quite frustrating, so I’ll offer some resources that I hope will help.
To access a setup tutorial (if you still need it) as well as user manuals, how-to documents, software updates and troubleshooting guides for your printer, follow this link:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further support, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I'm sorry to hear that you’ve encountered difficulty operating your printer because adequate instructions were not included. It’s easy to understand why that would be puzzling and eventually quite frustrating, so I’ll offer some resources that I hope will help.
To access a setup tutorial (if you still need it) as well as user manuals, how-to documents, software updates and troubleshooting guides for your printer, follow this link:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further support, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Kiwi 43
from Winter Park
Verified Purchase:Yes
I have only had this a few days, and they have been filled with frustration with the printer.
I get error messages with nowhere to find out the what & the why. So I unplug it because nothing is working and it seems to reboot. Wish it had come with a handbook to follow would have really helped. I need a direct phone # for help. Not happy,yet.....
I get error messages with nowhere to find out the what & the why. So I unplug it because nothing is working and it seems to reboot. Wish it had come with a handbook to follow would have really helped. I need a direct phone # for help. Not happy,yet.....
Features
3
Performance
2
Response from hp.comBy Keith, HP Care, August 27, 2020
Hi there.
I'm sorry to hear that your printer has not performed like it should. It’s easy to understand why error messages and repeated reboots to make it work properly would quickly become aggravating, so I’ll offer some resources that I hope will help.
To access a setup tutorial (if you need it) as well as user manuals, how-to documents, software updates and troubleshooting guides for your printer, follow this link:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further support, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I'm sorry to hear that your printer has not performed like it should. It’s easy to understand why error messages and repeated reboots to make it work properly would quickly become aggravating, so I’ll offer some resources that I hope will help.
To access a setup tutorial (if you need it) as well as user manuals, how-to documents, software updates and troubleshooting guides for your printer, follow this link:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further support, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: suzygjen
Verified Purchase:Yes
I got my new printer in on Sunday, August 16 and have been trying to get it to connect to my network to no avail. I keep getting an error message that the USB cable isn't connected but it is.
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, August 31, 2020
Hi there.
I’m sorry to hear that your printer has given you an error message rather than connecting like it should. I can easily understand why that would be quite exasperating after more than two weeks, so I’ll point you toward some resources and provide some information I hope will help.
First, for a setup tutorial as well as user manuals, how-to documents, software updates and troubleshooting guides specific to your printer, visit this link:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
For additional help, I recommend you visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the error message persists or you still can’t get the printer set up, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has given you an error message rather than connecting like it should. I can easily understand why that would be quite exasperating after more than two weeks, so I’ll point you toward some resources and provide some information I hope will help.
First, for a setup tutorial as well as user manuals, how-to documents, software updates and troubleshooting guides specific to your printer, visit this link:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
For additional help, I recommend you visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the error message persists or you still can’t get the printer set up, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com