Customer reviews from hp.com
HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Average customer rating
4.2
(1,513 Reviews)
Rating breakdown 1,513 reviews
5 Stars
945
4 Stars
254
3 Stars
119
2 Stars
66
1 Star
129
74%of customers recommend this product.
(
449 out of
605)
Customer Reviews for HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Posted by: JoanS
Verified Purchase:Yes
If it wasn’t a hassle to return it in a pandemic I would. I detest the fact that so many features are only useable if you have the phone app. I work on a desktop with my printer right beside me. Why would I want to use a phone to make it work? The few buttons on it are not marked or mentioned in the useless “manual” of a few lines. I may just give it away!
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, July 28, 2020
Hi, Joan.
I’m sorry to hear that your printer has not performed like it should. It’s easy to understand why the limitations you describe regarding the mobile app and printer’s external controls would be puzzling and eventually frustrating, so I’ll offer some information and resources I hope will help.
First, to learn more about your printer and all its features – including potential workarounds for the phone app, and more explanation of the printer’s external controls – or for help solving problems, you can access video tutorials, user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
If any problem persists, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has not performed like it should. It’s easy to understand why the limitations you describe regarding the mobile app and printer’s external controls would be puzzling and eventually frustrating, so I’ll offer some information and resources I hope will help.
First, to learn more about your printer and all its features – including potential workarounds for the phone app, and more explanation of the printer’s external controls – or for help solving problems, you can access video tutorials, user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
If any problem persists, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Savydee
from Texas
Verified Purchase:Yes
I’ve been using it for a several days straight! All day! It’s been keeping up pretty well! Only down is the ink will run out quickly!
I would recommend this to a friend!
Features
4
Performance
3
Written by a customer while visiting hp.com
Customer Rating
1
on August 14, 2020
Posted by: todzila888
from palm desert ca
we bought a all in one computer 34dp0158qe and the hp envy pro 6445 and the same time. about a month ago we have had problems printing, we continually get error printer messages, we go back and download new drivers as directed by the error message download new drivers, it prints a couple of times. We have went to the web site down loaded problems with window 10 followed the instructions, tried contacting tech services, they are never available, ect.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, August 25, 2020
Hi there.
I’m sorry to hear that you’ve had such problems with your printer since you got it a month ago. I can understand why lots of errors and repeated rounds of troubleshooting would quickly become quite frustrating. With that in mind, I’ll offer some information and resources that I hope will help.
I would normally refer you to some of our diagnostic tools for common issues, but because you’ve already done so much, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that you’ve had such problems with your printer since you got it a month ago. I can understand why lots of errors and repeated rounds of troubleshooting would quickly become quite frustrating. With that in mind, I’ll offer some information and resources that I hope will help.
I would normally refer you to some of our diagnostic tools for common issues, but because you’ve already done so much, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: tenglish319
from Mojave Desert
Verified Purchase:Yes
Best purchase in a while. Does everything I need it to do.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Mellloumen
from Old Town
Verified Purchase:Yes
I bought this two weeks ago and it has been a life saver
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Posted by: Tony2020xxxxxxxxxxxxxxxxx
from Port Charlotte
Verified Purchase:Yes
If you can't access the internet then you can't install this printer. I have a second computer and printer for use on the internet. I used a printer cable to connect. It also sends information to HP using my data plan which is limited. I have it turned off at present.
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, August 25, 2020
Hi there.
I’m sorry to hear that you’ve been unable to set up your printer because of your Wi-Fi capability. I can understand why that would be an unwelcome surprise, considering you’d intended to use the printer via USB cable. With that in mind, I’ll offer some information and resources that I hope will help.
I’m not sure what options exist for setup without a wireless system, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that you’ve been unable to set up your printer because of your Wi-Fi capability. I can understand why that would be an unwelcome surprise, considering you’d intended to use the printer via USB cable. With that in mind, I’ll offer some information and resources that I hope will help.
I’m not sure what options exist for setup without a wireless system, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Anonymous
from Mtp tennessee
Verified Purchase:Yes
User friendly set up and and works great!!!!!!!!!!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Sorethumb2
from Norwalk ohio
Verified Purchase:Yes
I think it sucks you can't send any instructions on how to set it up. Downloading the app doesn't tell you how to work it. It's harder on older people to set up without instructions.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, August 27, 2020
Hi there.
I'm sorry to hear that you’ve encountered difficulty operating your printer because adequate instructions were not included. It’s easy to understand why that would be puzzling and eventually quite frustrating, so I’ll offer some resources that I hope will help.
To access a setup tutorial (if you still need it) as well as user manuals, how-to documents, software updates and troubleshooting guides for your printer, follow this link:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further support, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I'm sorry to hear that you’ve encountered difficulty operating your printer because adequate instructions were not included. It’s easy to understand why that would be puzzling and eventually quite frustrating, so I’ll offer some resources that I hope will help.
To access a setup tutorial (if you still need it) as well as user manuals, how-to documents, software updates and troubleshooting guides for your printer, follow this link:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further support, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com