Customer reviews from hp.com
HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Average customer rating
4.2
(1,513 Reviews)
Rating breakdown 1,513 reviews
5 Stars
945
4 Stars
254
3 Stars
119
2 Stars
66
1 Star
129
74%of customers recommend this product.
(
449 out of
605)
Customer Reviews for HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Posted by: stainedglasschris
Verified Purchase:Yes
Almost a no-brainer. Set up was easy! Ink shows up before I need it.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
5
Printer has everything you could possibly need !!!
on July 1, 2020
Posted by: New Jersey Girl
from NJ
Verified Purchase:Yes
My Dad purchased this a few days ago for me and it is amazing. Has all the bells and whistles needed for my classes to complete my Masters Degree. Everything works seamlessly and the Instant Ink takes no time to figure out.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Crsig
from Evanston IL
Verified Purchase:Yes
I. Ought ten days ago but printer struggles to stay on line
No, I would not recommend this to a friend.
Features
2
Performance
4
Response from hp.comBy Keith, HP Care, July 10, 2020
Hi there.
I’m sorry to hear that your printer has frequently gone offline. It’s easy to see why that would quickly become frustrating, so I’ll offer some information and resources that I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including printer-offline and other wireless connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you still need assistance, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has frequently gone offline. It’s easy to see why that would quickly become frustrating, so I’ll offer some information and resources that I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including printer-offline and other wireless connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you still need assistance, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Becky3
from Minnesota
Verified Purchase:Yes
I purchased this and ran out of ink very quickly. The print is not great. Maybe ok if you are not a picture printer. Won’t print the entire page sometimes. Red streak down one side. I will be returning.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, July 22, 2020
Hi, Becky.
I’m sorry to hear that your printer has rendered prints of poor quality and ran out of ink so quickly. It’s easy to understand why that would be a frustrating combination, so I’ll suggest some resources and information I hope will help.
First, I recommend following the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly, and blurred or fuzzy text:
- support.hp.com/us-en/document/c06543527
If the problems persists, and for input on the ink-use issue, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has rendered prints of poor quality and ran out of ink so quickly. It’s easy to understand why that would be a frustrating combination, so I’ll suggest some resources and information I hope will help.
First, I recommend following the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly, and blurred or fuzzy text:
- support.hp.com/us-en/document/c06543527
If the problems persists, and for input on the ink-use issue, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Dashon4xl2
from Palmdale Ca
Verified Purchase:Yes
The printer set up instructions are hard to understand and took my wife and I too long to figure out how to use all the functions.
No, I would not recommend this to a friend.
Features
5
Performance
3
Written by a customer while visiting hp.com
Posted by: azhero
from Phoenix, AZ
Verified Purchase:Yes
My 6400 series makes beautiful copies but for some reason it will no hook up to my wifi, even on my phone. I wish I could get it to work from my laptop.
Features
5
Performance
5
Response from hp.comBy Keith, HP Care, July 23, 2020
Hi there.
I’m sorry to hear that your printer has not connected wirelessly like it should to either your phone or your laptop. It’s easy to see why that would be quite puzzling and eventually frustrating, so I’ll point you toward some resources I hope will help.
First, I suggest you visit a page on our support site that has diagnostic tools for various problems, including setup and connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further support, I hope you’ll contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has not connected wirelessly like it should to either your phone or your laptop. It’s easy to see why that would be quite puzzling and eventually frustrating, so I’ll point you toward some resources I hope will help.
First, I suggest you visit a page on our support site that has diagnostic tools for various problems, including setup and connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further support, I hope you’ll contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: JoanS
Verified Purchase:Yes
If it wasn’t a hassle to return it in a pandemic I would. I detest the fact that so many features are only useable if you have the phone app. I work on a desktop with my printer right beside me. Why would I want to use a phone to make it work? The few buttons on it are not marked or mentioned in the useless “manual” of a few lines. I may just give it away!
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, July 28, 2020
Hi, Joan.
I’m sorry to hear that your printer has not performed like it should. It’s easy to understand why the limitations you describe regarding the mobile app and printer’s external controls would be puzzling and eventually frustrating, so I’ll offer some information and resources I hope will help.
First, to learn more about your printer and all its features – including potential workarounds for the phone app, and more explanation of the printer’s external controls – or for help solving problems, you can access video tutorials, user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
If any problem persists, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has not performed like it should. It’s easy to understand why the limitations you describe regarding the mobile app and printer’s external controls would be puzzling and eventually frustrating, so I’ll offer some information and resources I hope will help.
First, to learn more about your printer and all its features – including potential workarounds for the phone app, and more explanation of the printer’s external controls – or for help solving problems, you can access video tutorials, user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
If any problem persists, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Savydee
from Texas
Verified Purchase:Yes
I’ve been using it for a several days straight! All day! It’s been keeping up pretty well! Only down is the ink will run out quickly!
I would recommend this to a friend!
Features
4
Performance
3
Written by a customer while visiting hp.com