Customer reviews from hp.com
HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Average customer rating
4
(144 Reviews)
Rating breakdown 144 reviews
5 Stars
77
4 Stars
27
3 Stars
15
2 Stars
7
1 Star
18
70%of customers recommend this product.
(
31 out of
44)
Customer Reviews for HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Posted by: DBetha
Verified Purchase:Yes
Refurbishment is what i didn't want.
Written by a customer while visiting hp.com
Posted by: Davidbinsfeld
Verified Purchase:Yes
Ran out of ink on the very first day then you wait 2 weeks for instaink
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Wili
from Nyc
Verified Purchase:Yes
Everytime I scan or print, the ink cartridge is out of alignment and I get a 0 error.
Value
2
Quality
2
Response from hp.comBy Keith, HP Care, November 3, 2022
Hi there.
I’m sorry that you’ve run into trouble with your printer. It’s easy to understand why receiving an error message regarding cartridge alignment whenever you print or scan would be unnerving. I want to help you out of this dilemma. I hope the resources listed below serve that end.
I can’t tell from your review what’s causing the error you describe or what remedy might exist. I recommend that you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry that you’ve run into trouble with your printer. It’s easy to understand why receiving an error message regarding cartridge alignment whenever you print or scan would be unnerving. I want to help you out of this dilemma. I hope the resources listed below serve that end.
I can’t tell from your review what’s causing the error you describe or what remedy might exist. I recommend that you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: P.Sullivan
from PA
Verified Purchase:Yes
I purchased this printer to replace the one that stopped printing with blue. It worked amazing when I first started to use it. Now it goes off line along and won't print, so I have to reset it alot.
I would recommend this to a friend!
Value
3
Written by a customer while visiting hp.com
Posted by: S Hendrick
from Denham Springs, Louisiana
Verified Purchase:Yes
I was recommended the HP printer by the tech support agent based on my budget and usage level. I believe the rep was doing due diligence and he explained patiently how he arrived at the final pick. He did give 3 final choices to pick from. Delivery was very prompt. Printer (white color) was flawless in appearance.
Set Up was a breeze as once again I relied on tech support. I highly recommend signing up with HP Instant Ink for your printer needs. I made that decision in 2015 and have not regretted it.
Set Up was a breeze as once again I relied on tech support. I highly recommend signing up with HP Instant Ink for your printer needs. I made that decision in 2015 and have not regretted it.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Anonymous
from Iowa
Verified Purchase:Yes
Set-up was fairly easy, but printing took a bit to figure out. From my laptop, I couldn't print a FedEx label/Word or Excel document directly from the application but had to save the doc as a PDF in order to print it. Other than that, color printing looks great, the printer doesn't produce much noise, and printing is fairly quick.
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: tpyle
from Indianapolis
Verified Purchase:Yes
works just fine
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Revbaum
from Baton Rouge, Louisiana
Verified Purchase:Yes
It took almost 2 hours to get it set up and I’m still not sure if I got the Plus for free 6 months
No, I would not recommend this to a friend.
Value
2
Quality
4
Response from hp.comBy Keith, HP Care, December 12, 2022
Hi there.
I’m sorry that your printer took so long to set up and connect, and that you’re unsure of whether you successfully enrolled in the Instant Ink offer that was part of your purchase. Your disappointment comes as no surprise here. I want to help you resolve this situation, so I’ll suggest some resources that I hope will reach that end.
First, I recommend that you contact our Instant Ink program so we can check your enrollment status. To reach an online agent via chat or by phone, follow this link:
- support.hp.com/us-en/contact/product/model/5401249?sku=INSTANTINK2
If you need technical assistance, I suggest that you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I’m sorry that your printer took so long to set up and connect, and that you’re unsure of whether you successfully enrolled in the Instant Ink offer that was part of your purchase. Your disappointment comes as no surprise here. I want to help you resolve this situation, so I’ll suggest some resources that I hope will reach that end.
First, I recommend that you contact our Instant Ink program so we can check your enrollment status. To reach an online agent via chat or by phone, follow this link:
- support.hp.com/us-en/contact/product/model/5401249?sku=INSTANTINK2
If you need technical assistance, I suggest that you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com