Customer reviews from hp.com
HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Average customer rating
4.2
(1,513 Reviews)
Rating breakdown 1,513 reviews
5 Stars
945
4 Stars
254
3 Stars
119
2 Stars
66
1 Star
129
74%of customers recommend this product.
(
449 out of
605)
Customer Reviews for HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Customer Rating
5
Prints great in black & color! Great copies too!
on August 31, 2021
Posted by: juanitalou
from Hampton, VA
Verified Purchase:Yes
Got the Envy 6455e about 2 months ago and have used it quite a bit for my weekly Bible Study group, printing & copying materials for 10+ members (sometimes more or less). Never a problem! Also have it for personal use. Definitely worth it.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Bonnie C.
Verified Purchase:Yes
Now that the printer is set up and working, I like it. But it took me a week to figure it out, and a computer expert coming over to see what was wrong. I could print from the printer, but not from the computer. I worked on it every day for a week, and I was super frustrated. Finally, a friend who taught computer class at the college level came over. When I pressed print, only PDF would come up. He showed me that all I had to do is click on the window with PDF, and Print would drop down. Now it works. It was that simple, but nowhere in the instructions do you address that. I was ready to send it back, and it was a simple fix.
Written by a customer while visiting hp.com
Customer Rating
1
not able to give any rating printer not working
on June 27, 2020
Posted by: lazslo1932
from Las Vegas
Verified Purchase:Yes
I bought my printer 2 weeks ago the first problem was a ink cartridge leeks I got a replacement yesterday I was on the phone for about 3 hours with a very friendly and helpful young lady after all we did try to get the printer connected to my computer she found out that I would need USB Cable to get the printer working I HP printer 4500 that I had before was always connected to my computer I had to replace the printer it was getting to old I do need more help to solve this issue otherwise as much as I like the printer I have to return it
No, I would not recommend this to a friend.
Features
5
Performance
1
Written by a customer while visiting hp.com
Posted by: jkangelbear
from Wichita, Kansas
Verified Purchase:Yes
HP are the best printers ever have brought HP Printers for the last 20 years
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: whatsnext
Verified Purchase:Yes
Poorly designed. The on/off switch is a tiny, recessed thing in the BACK of the printer.
There is no display screen on the front, where the shut off should be.
There is no display screen on the front, where the shut off should be.
I keep my printer turned off when I'm not using it because I print rarely and it uses a LOT of electricity when it's on. So I have to get down on the floor to turn it on and off, which is ridiculous.
No, I would not recommend this to a friend.
Features
3
Performance
4
Written by a customer while visiting hp.com
Posted by: hby4rnt
from arizona
Verified Purchase:Yes
i wnet thru set upand when i tryed to load paper, it would not work beyoud that point
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, December 1, 2020
Hi there.
I’m sorry to hear that your printer stopped working during the setup process. It’s easy to understand why that would be a jarring surprise for a new printer, so I’ll suggest a resource and some information I hope will help.
I can’t tell from your review why your printer stopped working, so I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer stopped working during the setup process. It’s easy to understand why that would be a jarring surprise for a new printer, so I’ll suggest a resource and some information I hope will help.
I can’t tell from your review why your printer stopped working, so I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: IGETZIT
Verified Purchase:Yes
I am pleased with the 6 month free ink program so far .
The new printer prints well . I have had some issues with the printer lately . It goes off line a lot . I have to unplug power cord then replug it in then it works again . Also it prints 2 sided . But with out a screen & info window like my old printer I am not sure how to copy on 2 sides . I hope the issues are just learning pains . just frustrated a bit with new HP ENVY6455e . I purchased product with advice it was easier to use .
The new printer prints well . I have had some issues with the printer lately . It goes off line a lot . I have to unplug power cord then replug it in then it works again . Also it prints 2 sided . But with out a screen & info window like my old printer I am not sure how to copy on 2 sides . I hope the issues are just learning pains . just frustrated a bit with new HP ENVY6455e . I purchased product with advice it was easier to use .
Written by a customer while visiting hp.com
Posted by: lcroft
from Riverton, UT
Verified Purchase:Yes
Not happy that it can’t do 2 sided scanning/copying easily
No, I would not recommend this to a friend.
Value
3
Quality
3
Written by a customer while visiting hp.com