Hi there.

I’m sorry you’ve run into difficulty with your printer’s usability. I can’t tell from your brief review what specific issues you’ve encountered, but your disappointment is clear. I want to help you resolve whatever complications you face, so I’ll suggest some resources aimed at making that happen.

First, to learn more about your printer and all its features, or for help solving problems, you can access the main user manual, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/2100187516

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If there's any specific way that we can help you, I hope you’ll get in touch with us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support