Customer reviews from hp.com
HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Average customer rating
4.2
(1,513 Reviews)
Rating breakdown 1,513 reviews
5 Stars
945
4 Stars
254
3 Stars
119
2 Stars
66
1 Star
129
74%of customers recommend this product.
(
449 out of
605)
Customer Reviews for HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Posted by: Anonymous
from Sevier county, tn
Verified Purchase:Yes
A very nice printer. I have no complaints it is doing an excellent job I'm glad I purchase this printer
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Customer Rating
1
E-printing is not what it's cracked up to be
on December 15, 2022
Posted by: OIGman
Verified Purchase:Yes
Won't stay online and getting it back online is a nightmare. 20% of my printing has been used with reports that the printer spits out. Nor is instant ink. Printed 51 copies; black cartridge empty; and no replacements. "Never Run Out of Ink" rings hollow!
No, I would not recommend this to a friend.
Value
1
Quality
1
Response from hp.comBy Keith, HP Care, December 15, 2022
Hi there.
I’m sorry your printer has gone offline so frequently, that the device has printed items you didn’t request and that your first Instant Ink shipment has not arrived. I want to help you out of this dilemma, so I’ll provide some resources I hope will reach that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline and wireless connectivity difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
Regarding Instant Ink, I suggest you contact that program directly so we can help you resolve the situation as quickly as possible. To reach an online agent via chat or by phone, follow this link:
- support.hp.com/us-en/contact/product/model/5401249?sku=INSTANTINK2
If the offline issue persists – and for input on the unwanted printed items you describe – I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry your printer has gone offline so frequently, that the device has printed items you didn’t request and that your first Instant Ink shipment has not arrived. I want to help you out of this dilemma, so I’ll provide some resources I hope will reach that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline and wireless connectivity difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
Regarding Instant Ink, I suggest you contact that program directly so we can help you resolve the situation as quickly as possible. To reach an online agent via chat or by phone, follow this link:
- support.hp.com/us-en/contact/product/model/5401249?sku=INSTANTINK2
If the offline issue persists – and for input on the unwanted printed items you describe – I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: gatorquilter
from fl
Verified Purchase:Yes
this printer is the slowest printer i have ever had. my old printer of 15 plus years was faster.
No, I would not recommend this to a friend.
Value
2
Quality
2
Response from hp.comBy Keith, HP Care, January 12, 2023
Hi there.
I’m sorry to hear that your printer has rendered prints so slowly. It’s easy to understand why that would be an unwelcome surprise with a new device, especially considering your previous, older printer was faster. I want to help you remedy this problem. I hope the resources I’ve listed below guide you to that end.
First, I recommend that you follow a guide on our support site that covers improving print speed. Find that guide here:
- support.hp.com/us-en/document/ish_2817150-2408088-16
Also, updating the firmware can often help improve print speed and other performance. You can find out how to do that here:
- support.hp.com/us-en/document/ish_1776648-1643972-16
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has rendered prints so slowly. It’s easy to understand why that would be an unwelcome surprise with a new device, especially considering your previous, older printer was faster. I want to help you remedy this problem. I hope the resources I’ve listed below guide you to that end.
First, I recommend that you follow a guide on our support site that covers improving print speed. Find that guide here:
- support.hp.com/us-en/document/ish_2817150-2408088-16
Also, updating the firmware can often help improve print speed and other performance. You can find out how to do that here:
- support.hp.com/us-en/document/ish_1776648-1643972-16
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: WizMedicRN5
from Indiana
Verified Purchase:Yes
It prints, it scans, it has an ADF, it was easy to setup, and it was cheaper than a new one. I have also noticed that the issue I experienced w/ older HP wireless printers losing connectivity with the network have been resolved. Great value and highly recommend for light home printing needs.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: RP12
Verified Purchase:Yes
Works as good as I was told it would.
Written by a customer while visiting hp.com
Posted by: No-j
Verified Purchase:Yes
Sometimes takes a long time to connect to computer ("looking/searching for printer) in spite of the wifi indicator being lit. It does, however, meet my needs. Material is lightweight plastic; it makes it light but also makes it feel fragile.
Quality
2
Response from hp.comBy Keith, HP Care, February 6, 2023
Hi there.
I’m sorry that you’re not satisfied with your printer’s performance and workmanship. I can certainly understand why the unexplained delays you describe and a general wariness of the device’s materials would be a disappointing combination. I want to help you at least improve its agility, so I’ll suggest some resources that I hope will make that happen.
First, I recommend updating the firmware for the printer. This can often help improve various types of performance, including print and scan speeds. You can find out how to do that here:
- support.hp.com/us-en/document/ish_1776648-1643972-16
If the delays persist, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry that you’re not satisfied with your printer’s performance and workmanship. I can certainly understand why the unexplained delays you describe and a general wariness of the device’s materials would be a disappointing combination. I want to help you at least improve its agility, so I’ll suggest some resources that I hope will make that happen.
First, I recommend updating the firmware for the printer. This can often help improve various types of performance, including print and scan speeds. You can find out how to do that here:
- support.hp.com/us-en/document/ish_1776648-1643972-16
If the delays persist, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Customer Rating
4
Good product, reasonable price. The six month free instant ink is a good deal.
on February 6, 2023
Posted by: RGGB
Verified Purchase:Yes
It replaced another Envy printer after four years. It works well, not too sure about the HP smart app because not everything prints from there, unless I have it set up incorrectly. Very hard to get HP on the phone for tech support but I will try. I even purchased the care plan.
I would recommend this to a friend!
Value
4
Quality
4
Written by a customer while visiting hp.com
Posted by: T Wilson
from Iowa
Verified Purchase:Yes
Great printer. Easy setup.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com