Customer reviews from hp.com
HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Average customer rating
4.2
(1,513 Reviews)
Rating breakdown 1,513 reviews
5 Stars
945
4 Stars
254
3 Stars
119
2 Stars
66
1 Star
129
74%of customers recommend this product.
(
449 out of
605)
Customer Reviews for HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Posted by: TaylorPD
Verified Purchase:Yes
Had a difficult time getting through the scanning set up. Took over an hour.
No, I would not recommend this to a friend.
Performance
2
Written by a customer while visiting hp.com
Posted by: Ktgrhm
from New York
Verified Purchase:Yes
Doesn't recognize my HP ink cartridges and keeps disconnecting from the Internet
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, July 12, 2022
Hi there.
I’m sorry that your printer has performed poorly. I can wholly understand why a cartridge-recognition problem and unreliable connectivity would be a frustrating combination. I want to help you resolve these issues, so I’ll provide a resource aimed at making that happen.
I can’t tell from your review why your printer hasn’t recognized the HP ink cartridges, but that’s the issue that concerns me most. I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I’m sorry that your printer has performed poorly. I can wholly understand why a cartridge-recognition problem and unreliable connectivity would be a frustrating combination. I want to help you resolve these issues, so I’ll provide a resource aimed at making that happen.
I can’t tell from your review why your printer hasn’t recognized the HP ink cartridges, but that’s the issue that concerns me most. I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: CAJU
Verified Purchase:Yes
HP Envy 6455e: I returned it as to many problems
• the power switch is in the back and hard to reach
• it is noisy
• have to babysit printing as it will frequently cut off the bottom of one page and print it on the next page--all in messy print
• would double print a page on the same page
• frequent paper jams
• control panel is next to useless
• it would indicate it is out of paper, open tray that did have paper in it and shut it and then it would print more
• can only tell it to print a maximum of 9 copies at a time
• the power switch is in the back and hard to reach
• it is noisy
• have to babysit printing as it will frequently cut off the bottom of one page and print it on the next page--all in messy print
• would double print a page on the same page
• frequent paper jams
• control panel is next to useless
• it would indicate it is out of paper, open tray that did have paper in it and shut it and then it would print more
• can only tell it to print a maximum of 9 copies at a time
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: John 50
Verified Purchase:Yes
prints good but could use a button for scan would make it ease so you would not have to go back to the computer to start the process.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Tomsl
from Minnesota
Verified Purchase:Yes
Good machine for personal use. Does not hold a lot of paper so not a good substitute for a larger laser printer for printer that print a lot of pages. This is more of an occasional use printer.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Anonymous
from Illinois
Verified Purchase:Yes
Easy setup, and after that, it simply works... reliably.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Kwilli4393
Verified Purchase:Yes
It's not a bad printer though it takes some getting use too, I liked my previous printer better with the control panel on the outside and an auto feed when faxing or scanning
Written by a customer while visiting hp.com
Posted by: Willoughby
Verified Purchase:Yes
Couldn’t get it to work on my wifi. Previous HP printer worked good until I put four (4) new ink cartridges in it and it stopped working.
Written by a customer while visiting hp.com