Hi there.

I’m sorry to learn that your printer has rendered prints so slowly, and that you’re dissatisfied with one of the device’s printing capabilities. It’s easy to understand why that would be a frustrating combination with a new printer. I want to make sure that your printer is reliable for any urgent printing needs, so I’ll point you toward some resources I hope will help.

First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898

Also, often just updating the firmware can help improve print speed. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168

If print speed does not improve to your satisfaction, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support