Customer reviews from hp.com
HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Average customer rating
4.2
(1,513 Reviews)
Rating breakdown 1,513 reviews
5 Stars
945
4 Stars
254
3 Stars
119
2 Stars
66
1 Star
129
74%of customers recommend this product.
(
449 out of
605)
Customer Reviews for HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Customer Rating
2
Not what I expected
on August 27, 2021
Posted by: erenee83
from Columbus, OH
I purchased the printer about a month or so ago. The first few days it worked but now I have had issues keeping it connected with our network. It will work for a day or two and then forget the connection. When it does work it had a decent printing capabilities, but it hasn't been as easy or accessible as I would have liked. It's hard to use the features if it won't recognize 3/6 devices in the house. I should have just kept my HP Envy 4500.
No, I would not recommend this to a friend.
Features
3
Performance
2
Response from hp.comBy Keith, HP Care, August 30, 2021
Hi there.
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection. I can easily understand why this would be a most unwelcome surprise, especially considering the device worked well for a few days and the break in connectivity since then has been persistent. I want to help you remedy this problem, so I’ll direct you to some resources I hope will reach that goal.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If you cannot resolve the problem, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection. I can easily understand why this would be a most unwelcome surprise, especially considering the device worked well for a few days and the break in connectivity since then has been persistent. I want to help you remedy this problem, so I’ll direct you to some resources I hope will reach that goal.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If you cannot resolve the problem, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: jharb
Verified Purchase:Yes
The printer shows "offline" and I have to open HP Easy Start and reinstall the driver every time. Then it takes hours to actually print.
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, September 2, 2021
Hi there.
I’m sorry that your printer has performed so poorly for you. Your review is relatively brief, but your predicament could not be more clear – and your dissatisfaction more understandable. I want to help you remedy this situation, so I’ll direct you to some resources and information I hope will accomplish that goal.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest you contact us directly so we can help you assess the situation and find a solution. I’ll point out that HP+ printers come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry that your printer has performed so poorly for you. Your review is relatively brief, but your predicament could not be more clear – and your dissatisfaction more understandable. I want to help you remedy this situation, so I’ll direct you to some resources and information I hope will accomplish that goal.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest you contact us directly so we can help you assess the situation and find a solution. I’ll point out that HP+ printers come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: GLSW
from Baltimore, MD
Verified Purchase:Yes
Very satisfied with the efficiency of the printer. I am now able to perform tasks at home that used to $$cost$$ me to outsource. The technology is very user friendly; and since I am still a bit of a techno-dinosaur, my success depends on this efficient ease of use. Getting ready to embark on a major project, with confidence.
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: kathy95453
from Lake county, CA
Verified Purchase:Yes
I've had my new printer for about 3 months, and it has exceeded all my expectations. Mostly, it is simple to use (important for a not-very-hi-tech person). The print quality is very clean and clear. I expected it to be slower. And, I like how it keeps track of how much I'm printing. Previously, I had no clue.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: LindaSt
Verified Purchase:Yes
I am having a great experience with this printer so far. Is easy to use and I think, as of this writing, I would purchase another like this.
Written by a customer while visiting hp.com
Posted by: RP68
from Bronx NY
Verified Purchase:Yes
I bought this printer a month and a half ago and it is great
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Frank CZuri
from Pittsburgh, PA
Verified Purchase:Yes
Easy to use. My only complaint is there were no clear instructions on how to set up & use. I am an older boomer and not very tech savvy. I needed clear instructions.
Once a tech helped me via phone, it’s a great printer. However I had to figure out on my own how to operate it.
Once a tech helped me via phone, it’s a great printer. However I had to figure out on my own how to operate it.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Semi retired SLP
from Wisconsin
Verified Purchase:Yes
At this time I don't have much to say. I recently purchased the printer and just received my first replacement cartridges. Much easier than trying to find replacements from the store. I like that I can put the old cartridges in the mail to be recycled. However, I did not look & read the return bag for the cartridges and had it sealed before I realized I should have held on to it for the next refills.
I would recommend this to a friend!
Performance
5
Written by a customer while visiting hp.com