Customer reviews from hp.com
HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Average customer rating
4.2
(1,513 Reviews)
Rating breakdown 1,513 reviews
5 Stars
945
4 Stars
254
3 Stars
119
2 Stars
66
1 Star
129
74%of customers recommend this product.
(
449 out of
605)
Customer Reviews for HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Posted by: Anonymous
from Auburndale, Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had another HP printer before this but it didn't work well for a small business. But when I got this, IM IN HEAVEN!!! It print, scan and copy fast. AND ON TOP OF THAT I was able to sign up for InstaInk. This has been a great transformation for my business. Thanks HP!!!!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Mr Walsh
from San Francisco
Verified Purchase:Yes
Very cute and compact design. Easy set up. Has NOT printed anything since then. We always have to unplug/plug it back, or do some other workaround. The on/off button doesn't work. When it does print the page is very sharp. Don't waste your time on this machine. We might return it, honestly.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, April 1, 2021
Hi there.
Thanks for writing the review and reporting your experience with the printer so far. While I’m glad to hear you like the device’s print quality, I’m sorry that it has performed so poorly otherwise. It’s easy to understand why frequent troubleshooting and resetting, and a power button that doesn’t seem to work, would make for a puzzling and frustrating time. With that in mind, I’ll offer some resources I hope will improve things for you and get the printer working to your satisfaction.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity, which I suspect is behind some of the unreliable performance you describe. On the same page you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Thanks for writing the review and reporting your experience with the printer so far. While I’m glad to hear you like the device’s print quality, I’m sorry that it has performed so poorly otherwise. It’s easy to understand why frequent troubleshooting and resetting, and a power button that doesn’t seem to work, would make for a puzzling and frustrating time. With that in mind, I’ll offer some resources I hope will improve things for you and get the printer working to your satisfaction.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity, which I suspect is behind some of the unreliable performance you describe. On the same page you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Keyya
from Piscataway, New Jersey
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love this printer. Very easy to set up. Best thing I brought in 2021.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
from Huntingdon Valley, PA
Verified Purchase:Yes
Printer is constantly "offline." Cannot install driver for two of my devices (one of which is an HP laptop!) Need to constantly unplug it and plug it in again to "wake it up."
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, April 26, 2021
Hi, Greg.
I’m sorry to hear that your printer has frequently gone offline and you’ve not been able to successfully install the driver for two devices. The frustration you express is totally understandable, considering the unreliable performance you’ve endured, so I’ll suggest some resources and information I hope will help you remedy the situation.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline and wireless connectivity difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
I can’t tell from your review what’s behind the failed driver installation, so I recommend that if this or the offline issue continues that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has frequently gone offline and you’ve not been able to successfully install the driver for two devices. The frustration you express is totally understandable, considering the unreliable performance you’ve endured, so I’ll suggest some resources and information I hope will help you remedy the situation.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline and wireless connectivity difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
I can’t tell from your review what’s behind the failed driver installation, so I recommend that if this or the offline issue continues that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Tlsmith
from Miami tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] Does everything a small nonprofit needs and easy to use
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Lizzo1564
from Washington DC
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am glad to have purchased this printer - suggestion from a co-worker who bought one for her brother...….love it!!!!! Great quality printouts!!!!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: SjbCO
from Thornton, CO
Verified Purchase:Yes
[This review was collected as part of a promotion.] Gave the printer to my granddaughter who will be going to college soon.
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Posted by: Chas3141
from Augusta Georgia
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had the HP ENVY Pro 6455 for about 3 weeks now and I am very impressed. Set up was simple and it is extremely quiet. So far I am very impressed with my purchase.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com