Customer reviews from hp.com
HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Average customer rating
4
(144 Reviews)
Rating breakdown 144 reviews
5 Stars
77
4 Stars
27
3 Stars
15
2 Stars
7
1 Star
18
70%of customers recommend this product.
(
31 out of
44)
Customer Reviews for HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Posted by: Anonymous
from Illinois
Verified Purchase:Yes
Easy setup, and after that, it simply works... reliably.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Anonymous
from Sevier county, tn
Verified Purchase:Yes
A very nice printer. I have no complaints it is doing an excellent job I'm glad I purchase this printer
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Customer Rating
1
E-printing is not what it's cracked up to be
on December 15, 2022
Posted by: OIGman
Verified Purchase:Yes
Won't stay online and getting it back online is a nightmare. 20% of my printing has been used with reports that the printer spits out. Nor is instant ink. Printed 51 copies; black cartridge empty; and no replacements. "Never Run Out of Ink" rings hollow!
No, I would not recommend this to a friend.
Value
1
Quality
1
Response from hp.comBy Keith, HP Care, December 15, 2022
Hi there.
I’m sorry your printer has gone offline so frequently, that the device has printed items you didn’t request and that your first Instant Ink shipment has not arrived. I want to help you out of this dilemma, so I’ll provide some resources I hope will reach that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline and wireless connectivity difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
Regarding Instant Ink, I suggest you contact that program directly so we can help you resolve the situation as quickly as possible. To reach an online agent via chat or by phone, follow this link:
- support.hp.com/us-en/contact/product/model/5401249?sku=INSTANTINK2
If the offline issue persists – and for input on the unwanted printed items you describe – I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry your printer has gone offline so frequently, that the device has printed items you didn’t request and that your first Instant Ink shipment has not arrived. I want to help you out of this dilemma, so I’ll provide some resources I hope will reach that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline and wireless connectivity difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
Regarding Instant Ink, I suggest you contact that program directly so we can help you resolve the situation as quickly as possible. To reach an online agent via chat or by phone, follow this link:
- support.hp.com/us-en/contact/product/model/5401249?sku=INSTANTINK2
If the offline issue persists – and for input on the unwanted printed items you describe – I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: WizMedicRN5
from Indiana
Verified Purchase:Yes
It prints, it scans, it has an ADF, it was easy to setup, and it was cheaper than a new one. I have also noticed that the issue I experienced w/ older HP wireless printers losing connectivity with the network have been resolved. Great value and highly recommend for light home printing needs.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: RP12
Verified Purchase:Yes
Works as good as I was told it would.
Written by a customer while visiting hp.com
Posted by: ....2
Verified Purchase:Yes
It doesn't work with my work computer as I cannot download the HP Smart software. And my Microsoft store is not letting me download HP Smart either. So, I guess I cannot use this printer.
No, I would not recommend this to a friend.
Value
1
Quality
1
Written by a customer while visiting hp.com
Posted by: David El
Verified Purchase:Yes
Problems started at set up. It took me a night and Sat morning to get the WiFi to connect. I still don't know what it's issue is. Then there's the lack of labeling for the lights and buttons. Unforgivable design faults. But once connected it does a good job printing and scanning.
No, I would not recommend this to a friend.
Value
3
Quality
2
Written by a customer while visiting hp.com
Posted by: sad as HP usually good
Verified Purchase:Yes
blue light says on all the time. not sure if unit is off like some web info says. To really turn off button in back. not good. If you want to use USB connection it is a pain to get to work without using phone app. Can be done but you have to pretty smart to do it. Would not buy again.
No, I would not recommend this to a friend.
Value
3
Quality
3
Written by a customer while visiting hp.com