Customer reviews from hp.com
HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Average customer rating
4.2
(1,513 Reviews)
Rating breakdown 1,513 reviews
5 Stars
945
4 Stars
254
3 Stars
119
2 Stars
66
1 Star
129
74%of customers recommend this product.
(
449 out of
605)
Customer Reviews for HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Posted by: smhendo
from Syracuse, NY
Verified Purchase:Yes
I can't keep the printer online. Once I get it there, I print one document and it goes offline again. I've spent countless hours trying to get it back on line. And from reading the community forum...I'm not alone
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, November 6, 2020
Hi there.
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection. It’s easy to understand why spending so much time getting it back online each time you need it would quickly become exasperating, so I’ll point you toward some resources I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including connectivity and printer-offline issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
Next, you can find troubleshooting guides, user manuals, how-to documents and software updates specific to your printer on our support site here:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection. It’s easy to understand why spending so much time getting it back online each time you need it would quickly become exasperating, so I’ll point you toward some resources I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including connectivity and printer-offline issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
Next, you can find troubleshooting guides, user manuals, how-to documents and software updates specific to your printer on our support site here:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Navionpa
from Eastern pa
Verified Purchase:Yes
Arrived on time, and set up was a breeze. Better instruction manual would nice.
Performance
3
Written by a customer while visiting hp.com
Posted by: Tedb19e
from Wyoming
Verified Purchase:Yes
I bought it as a Christmas present.Cann't wait for CHRISTMAS.
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
After completing the initial setup of the printer, I attempted to add paper to the paper tray. While closing the paper tray an appendage prevented the tray drawer to close and shortly thereafter broke off disabling the printer.
Response from hp.comBy Keith, HP Care, December 7, 2020
Hi there.
I’m sorry to hear that your printer was disabled shortly after you completed the setup process. I can easily understand why that would be a jarring surprise, so I’ll point you toward a resource and some information I hope will help.
I can’t tell from your review why the printer broke like you describe, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer was disabled shortly after you completed the setup process. I can easily understand why that would be a jarring surprise, so I’ll point you toward a resource and some information I hope will help.
I can’t tell from your review why the printer broke like you describe, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Horseseahorse
from Tucson, AZ
Verified Purchase:Yes
Great small printer for our new RV. Some issues setting it up because we did not have WiFi at the time. Took it home to setup, then got WiFi running on the coach and the transition was easy. Fast, kewl colored lights, great print quality.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Sherry western Pa
from Chicora PA
Verified Purchase:Yes
I had to replace an older HP, so picked out an Envy Hp. Very smooth installing on my phone and on my PC. AND, very satisfied with the quality of the printing. It’s not fast, but I knew that and expected it to take a few seconds.
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Customer Rating
4
Excellent Upgrade from older HP PhotoSmart model !
on December 11, 2020
Posted by: Louisiana Bill
from Baton Rouge, LA
Verified Purchase:Yes
My wife and are quite pleased with the new ENVY Pro 6455 All-In-One. Print speed and clarity/crispness of letters - both color and B/W are very good. Copy function provides superior closeness to original images than the older PhotoSmart we've had for years. We are looking forward to using the Photo printing function for Christmas cards and pictures!
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Posted by: Josie CB
from Colorado
Verified Purchase:Yes
I hooked up the printer and printed 2 sheets and now it will now connect to the computer
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, December 23, 2020
Hi, Josie.
I’m sorry to hear that your printer lost the connection with your computer so soon after you set it up. Your review is relatively brief, but your frustration is clear – and totally understandable – so I’ll offer a resource and some information I hope will help.
I can’t tell from your review why the printer will not reconnect, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer lost the connection with your computer so soon after you set it up. Your review is relatively brief, but your frustration is clear – and totally understandable – so I’ll offer a resource and some information I hope will help.
I can’t tell from your review why the printer will not reconnect, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com