Customer reviews from hp.com
HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Average customer rating
4.2
(1,513 Reviews)
Rating breakdown 1,513 reviews
5 Stars
945
4 Stars
254
3 Stars
119
2 Stars
66
1 Star
129
74%of customers recommend this product.
(
449 out of
605)
Customer Reviews for HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Posted by: Suzy73
from Blencoe, IA
Verified Purchase:Yes
Excellent help in purchasing replacement printer and installation
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Mariposa
from New Jersey
Verified Purchase:Yes
I especially like the double-sided printing. Wireless option is always nice! Prints from anywhere in my home
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: jdrn
from Los Angeles
Verified Purchase:Yes
just setup last weekend very easy process, would recommend
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
The great features and ease of using. Instructions are clear cut and you don’t need an engineer to figure out usage
Written by a customer while visiting hp.com
Posted by: Millie31873
from Lake Mary Florida
Verified Purchase:Yes
I am still deciding if I will keep printer or exchange for another model
No, I would not recommend this to a friend.
Features
2
Performance
3
Written by a customer while visiting hp.com
Posted by: EQroz
from Miami Fl
Verified Purchase:Yes
One if not the best printer I've ever bought, quiet fast good looking I love it.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: KingMuscle
from New York
Verified Purchase:Yes
printer is all around very good, only problem was setting up the wireless feature which took some time
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: smhendo
from Syracuse, NY
Verified Purchase:Yes
I can't keep the printer online. Once I get it there, I print one document and it goes offline again. I've spent countless hours trying to get it back on line. And from reading the community forum...I'm not alone
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, November 6, 2020
Hi there.
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection. It’s easy to understand why spending so much time getting it back online each time you need it would quickly become exasperating, so I’ll point you toward some resources I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including connectivity and printer-offline issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
Next, you can find troubleshooting guides, user manuals, how-to documents and software updates specific to your printer on our support site here:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection. It’s easy to understand why spending so much time getting it back online each time you need it would quickly become exasperating, so I’ll point you toward some resources I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including connectivity and printer-offline issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
Next, you can find troubleshooting guides, user manuals, how-to documents and software updates specific to your printer on our support site here:
- support.hp.com/us-en/product/hp-envy-pro-6400-all-in-one-printer-series/29256678/model/29256679
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com