Customer reviews from hp.com
HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Average customer rating
4.2
(1,513 Reviews)
Rating breakdown 1,513 reviews
5 Stars
945
4 Stars
254
3 Stars
119
2 Stars
66
1 Star
129
74%of customers recommend this product.
(
449 out of
605)
Customer Reviews for HP - Refurbished ENVY 6455e Wireless All-In-One Inkjet Printer - White
Posted by: Anonymous
Verified Purchase:Yes
I'm sure my new printer is a great product. But I've had a HORRIBLE time getting it set up!!
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: ZEKZ
from CONNECT-A-NUT
Verified Purchase:Yes
it was very hard to set up. finally had to call Tech Service. they took control and did it. I miss the days where you just hooked up and the printer connected. no option after option. I should have got the model with the screen. lights don't tell me anything. when it was all done the prints were good
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Long time HP Cust
from Ohio
Verified Purchase:Yes
I thought since this was not a very cheap printer it would be nice.....well it is not at all user friendly. You can not use it without logging into your computer to do anything but copy. You can not even see the buttons on it to know what they are. I do not like it at all. I have had numerous HP printers and this is the only one I hate. Make sure to look for one that has a display screen on it. Wish I could exchange this one for a good one but I can't afford to buy another so I am stuck with junk.
No, I would not recommend this to a friend.
Value
2
Response from hp.comBy Keith, HP Care, October 28, 2022
Hi there.
I’m sorry you’ve encountered difficulty with your printer. I can certainly understand why confusing usability and a login that you find inconvenient would be a frustrating start to ownership. I want to help you remedy this issue, so I’ll provide some resources that I hope will serve that end.
First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/2100187516
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If there's any specific way that we can help you, I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I’m sorry you’ve encountered difficulty with your printer. I can certainly understand why confusing usability and a login that you find inconvenient would be a frustrating start to ownership. I want to help you remedy this issue, so I’ll provide some resources that I hope will serve that end.
First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/2100187516
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If there's any specific way that we can help you, I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Wandawingnut
from Lewisville, ID
Verified Purchase:Yes
I have had HP printers for some time now, and was happy to see that I could get a newer one with more features at a very reasonable price. I was comfortable buying a refurbished printer because of the quality and service that HP offers.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
Simple little printer for what I need. I need occasional copies and printed documents. If I need to fax I can do that as well with the mobile fax feature. I also bought it for tge paper feed tray instead of the rear paper feed that never works. Great refurbished printer!
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Customer Rating
5
Free ink and carry over of unused is fantastic!
on December 14, 2022
Posted by: LouiseK
Verified Purchase:Yes
I dont use much ink and carrying over unused ink is great.
I would recommend this to a friend!
Value
5
Written by a customer while visiting hp.com
Posted by: Brokenspur
Verified Purchase:Yes
Disappointed in this product's inconsistent wireless connectivity. Cant recommend for anything more than copying or hardwire connection
Value
2
Response from hp.comBy Keith, HP Care, December 15, 2022
Hi there.
I’m sorry your printer has failed to maintain a reliable wireless connection. It’s easy to understand why the inconsistency you describe would quickly become exasperating. I want to help you improve this performance, so I’ll direct you to some resources designed to do just that.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100187516
If connectivity does not adequately improve, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry your printer has failed to maintain a reliable wireless connection. It’s easy to understand why the inconsistency you describe would quickly become exasperating. I want to help you improve this performance, so I’ll direct you to some resources designed to do just that.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/2100187516
If connectivity does not adequately improve, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: dr fuzz
from Idaho
Verified Purchase:Yes
This printer is nice like a mini big copier at big copy places.
Easy to set up and I/m an idiot with electronics.
Easy to set up and I/m an idiot with electronics.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com