Customer reviews from whirlpool.com
Whirlpool - 6.4 Total Cu. Ft. Combo Self-Cleaning Wall Oven - Stainless Steel
Average customer rating
4.2
(83 Reviews)
Rating breakdown 83 reviews
5 Stars
51
4 Stars
17
3 Stars
4
2 Stars
2
1 Star
9
81%of customers recommend this product.
(
29 out of
36)
Customer Reviews for Whirlpool - 6.4 Total Cu. Ft. Combo Self-Cleaning Wall Oven - Stainless Steel
Customer Rating
4
Nice style, convenient access
on November 21, 2025
Posted by: GatorBrian
from Clayton, NC
[This review was collected as part of a promotion.] Like this so far. Came with new house. Buttons (touch pad) takes a little more pressure than my wife can often muster. Wish the sensitivity was adjustable.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Basic builder grade w/minimal options
on November 27, 2025
Posted by: Buchanan91399
from Lewes DE
[This review was collected as part of a promotion.] This was in our house when it was built (spec house). We would not have chosen this unit otherwise. It does the job.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Attractive
on December 2, 2025
Posted by: Mick
[This review was collected as part of a promotion.] Excellent, very pleased with the ease of operation.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Easy to use.
on December 11, 2025
Posted by: Ty M
[This review was collected as part of a promotion.] So far so good. We bought it 10 days ago and we really like it. Our Frigidaire went out after only 14 months. We decided to go with a Whirlpool.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Easy operation tios
on December 11, 2025
Posted by: 6185
from Haymarket, VA
[This review was collected as part of a promotion.] I’m am happy with it. Have get used to how it closes itself
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
on December 13, 2025
Posted by: Oven
[This review was collected as part of a promotion.] I love my new micro/oven combo Works well and looks really nice.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Poor quality
on December 17, 2025
Posted by: Chef Hannah
[This review was collected as part of a promotion.] Low quality appliance, told it was “builders grade” for the “gourmet kitchen” upgrade. The builders obviously don’t care about quality. Oven will not keep temperature or preheat to set temperature. I have checked the temperature with an oven thermometer. Inconsistent performance and reliability.
Response from whirlpool.comBy Branded Team, Consumer Care, December 18, 2025
Hello,
We value your time and would like to look into the concerns with your Electric Range.
Please see the following troubleshooting tips.
Comprehensive Guide to Oven Preheat Performance and Troubleshooting
The time an oven takes to reach the desired temperature is crucial for successful cooking.
Normal Oven Preheat Benchmarks (to 350°F / 175°C)
Standard Electric (Visible Element): 12 - 15 minutes (± 5 minutes). Heats faster due to direct radiant heat.
Standard Electric (Hidden Bake Element): Approximately 20 minutes (± 5 minutes). Longer, more even heat-up process.
Gas Ovens: Typically 8 - 12 minutes. Generally faster due to immediate high heat source.
Important Note on Higher Temperatures:
Preheat times are not linear.
Higher target temperatures (e.g., 450°F or 500°F) require significantly longer durations.
Allow an additional 5-10 minutes (or more) for every 100°F increase above 350°F.
Troubleshooting Abnormally Slow Preheat Times
1. Incorrect Oven Setup and Usage
Improper Rack Placement: Unused metal racks act as heat sinks.
Solution: Remove all non-essential racks before preheating.
Frequent or Prolonged Door Opening: Causes a massive loss of accumulated heat.
Solution: Avoid opening the door until the preheat signal confirms completion.
Misuse of Aluminum Foil or Liners: Disrupts airflow and heat circulation, and can cause inaccurate temperature readings.
Solution: Do not line the oven bottom. Use minimal foil on a rack for drips, ensuring ventilation is not blocked.
2. Electrical and Environmental Factors (Electric Ovens Only)
Insufficient Electrical Service Voltage (208V vs. 240V): 208V service (common in commercial/older buildings) reduces wattage, resulting in expected slower preheat times. This is a normal operational characteristic, not a defect.
Malfunctioning Heating Elements: A failed bake or broil element forces the remaining element(s) to work harder, dramatically increasing preheat time.
Inspection: Visually check elements for breaks, blistering, or failure to glow red.
3. Component Malfunction
Failing Temperature Sensor Probe: A residue-coated or failed sensor provides inaccurate readings, leading to improper cycling and prolonged preheat time.
Control Board Issue: A defective Electronic Control Board (ECB) may improperly manage power to the heating elements, causing slow or intermittent heating.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 880652
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Electric Range.
Please see the following troubleshooting tips.
Comprehensive Guide to Oven Preheat Performance and Troubleshooting
The time an oven takes to reach the desired temperature is crucial for successful cooking.
Normal Oven Preheat Benchmarks (to 350°F / 175°C)
Standard Electric (Visible Element): 12 - 15 minutes (± 5 minutes). Heats faster due to direct radiant heat.
Standard Electric (Hidden Bake Element): Approximately 20 minutes (± 5 minutes). Longer, more even heat-up process.
Gas Ovens: Typically 8 - 12 minutes. Generally faster due to immediate high heat source.
Important Note on Higher Temperatures:
Preheat times are not linear.
Higher target temperatures (e.g., 450°F or 500°F) require significantly longer durations.
Allow an additional 5-10 minutes (or more) for every 100°F increase above 350°F.
Troubleshooting Abnormally Slow Preheat Times
1. Incorrect Oven Setup and Usage
Improper Rack Placement: Unused metal racks act as heat sinks.
Solution: Remove all non-essential racks before preheating.
Frequent or Prolonged Door Opening: Causes a massive loss of accumulated heat.
Solution: Avoid opening the door until the preheat signal confirms completion.
Misuse of Aluminum Foil or Liners: Disrupts airflow and heat circulation, and can cause inaccurate temperature readings.
Solution: Do not line the oven bottom. Use minimal foil on a rack for drips, ensuring ventilation is not blocked.
2. Electrical and Environmental Factors (Electric Ovens Only)
Insufficient Electrical Service Voltage (208V vs. 240V): 208V service (common in commercial/older buildings) reduces wattage, resulting in expected slower preheat times. This is a normal operational characteristic, not a defect.
Malfunctioning Heating Elements: A failed bake or broil element forces the remaining element(s) to work harder, dramatically increasing preheat time.
Inspection: Visually check elements for breaks, blistering, or failure to glow red.
3. Component Malfunction
Failing Temperature Sensor Probe: A residue-coated or failed sensor provides inaccurate readings, leading to improper cycling and prolonged preheat time.
Control Board Issue: A defective Electronic Control Board (ECB) may improperly manage power to the heating elements, causing slow or intermittent heating.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 880652
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
2
Aggravating
on December 21, 2025
Posted by: Mimi
[This review was collected as part of a promotion.] The use of the oven timer is aggravating. (I am not talking about the cook timer) If you need to cook the food longer minutes than you entered in the timer, and enter new minutes, it sometimes causes the oven to cancel the temperature thus making you have to put temp in again and wait for oven to preheat before you can finish baking ! I see i am not the only one who has this problem according to on line complaints. Also there is no manual in the delivery box of the oven nor on the internet that gives you any information regarding the use
of oven specifics
of oven specifics
Response from whirlpool.comBy Branded Team, Consumer Care, January 6, 2026
We are very sorry for the concerns you've experienced with your Wall Oven. For more information regarding the specifics of your Wall Oven, including cycles, please use the following link. https://s3.amazonaws.com/sm-backend-production-attachments/control-guide-w11553931-revB.pdf
Thank you,
Kari V.
Thank you,
Kari V.
Written by a customer while visiting whirlpool.com