Customer reviews from brother-usa.com
Brother - MFC-L5705DW Wireless Black-and-White All-in-One Laser Printer - Grey/Black
Average customer rating
4.4
(118 Reviews)
Rating breakdown 118 reviews
5 Stars
80
4 Stars
20
3 Stars
9
2 Stars
2
1 Star
7
92%of customers recommend this product.
(
34 out of
37)
Customer Reviews for Brother - MFC-L5705DW Wireless Black-and-White All-in-One Laser Printer - Grey/Black
Customer Rating
3
Customer Service Executive
on October 3, 2023
Posted by: Tilley
from Toronto, Canada
Good printer but very unhappy with setting the paper size and it most of the time stops printing. Also very unhappy that I cannot scan more than 1 page at a time as I do have documents with multiple pages.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, October 3, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having some issues with your Brother MFCL5700DW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
We would like to hear more details to be able to better assist you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
We would like to hear more details to be able to better assist you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Nice machine for the office
on November 25, 2023
Posted by: dpysh
One of the fastest printers Brother has made .
Pricey but worth it
Not pretty but get the job done with few problems .
High capacity cartridge with fast fast printing
Wireless works well also
I like it better than HP
Pricey but worth it
Not pretty but get the job done with few problems .
High capacity cartridge with fast fast printing
Wireless works well also
I like it better than HP
Written by a customer while visiting brother-usa.com
Customer Rating
4
Good printer
on October 11, 2018
Posted by: Fevo
from California CA
Good medium size printer and good features, but when you use the printer connected (network) on more of 3 computers the scan option doesn't work properly on all the PC's (sometimes you can not find your PC on the display to scan) Hope this issue can be fixed soon.... I have 3 more printers, same model, same issue...
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
1
Connecting wirelessly to these printers is a pain
on June 5, 2023
Posted by: JD Brother User
Wifi connections is always a problem to connect and troubleshoot
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, June 6, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having connectivity issues with your Brother MFCL5700DW. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Below is a link with Compatibility with 5 GHz, Dual Band wireless router, or Mesh networks.
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32304210004/workspaceContext/workspace/processedPrint/Answer/73618
If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
Below is a link with Compatibility with 5 GHz, Dual Band wireless router, or Mesh networks.
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32304210004/workspaceContext/workspace/processedPrint/Answer/73618
If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Bought to work with Windows 10
on September 12, 2016
Posted by: th66
from Waterloo, IA, United States
I think I will like the duplex if I can ever figure it out. I figured out the ID printer, but not for an 82 page report I want 2 sided. I haven't needed to fax or scan but my IT guy did so successfully. I would like to shorten the time between sending data and printing that data. First I need to find a longer telephone cord so I can move the printer somewhere else except for under my shelving. Right now I can't open the cover very far at all. I'm sure I'm going to love this all in one when I have time to work with it.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
1
Will not purchase another based on the bad CSR
on May 26, 2023
Posted by: Anonymous
from Nisku, Canada
Was defective, under a year and we could not return
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, May 27, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that your Brother MFCL5700DW was defective. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Your Brother MFCL5700DW has a warranty period of (1 Year) from the date of purchase. You can verify your machine's warranty status by using the machine's serial number. After clicking the link below and enter the 15-digit serial number located on the back of the machine:
https://www.brothertraining.com/pwc/SerialCalculator.asp
If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
Your Brother MFCL5700DW has a warranty period of (1 Year) from the date of purchase. You can verify your machine's warranty status by using the machine's serial number. After clicking the link below and enter the 15-digit serial number located on the back of the machine:
https://www.brothertraining.com/pwc/SerialCalculator.asp
If you need more assistance, we would be glad to help you. Our Brother customer support team is available to assist you directly at www.brother-usa.com/brother-support.
Written by a customer while visiting brother-usa.com
Customer Rating
3
A mid-range printer.
on April 1, 2018
Posted by: WDEW
from Waldorf, MD
This is a good printer for a home but can't see it in an office setting. Tends to print light and with sploshes. This wouldn't work for an office printer. Somewhat clunky to set up for some reason. The disk was useless, so download drivers online. You definitely need to be selective as to what you download when installing. My computer running Ubuntu Linus is still not operational. I will have to play with it to get it to work. Overall, the price was right.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
3
Black and White Printer
on August 21, 2020
Posted by: NeverAssume
from San Antonio, TX
I assumed this printer had the ability to print in color.
Response from brother-usa.comBy Brother, Customer Service, August 24, 2020
Hi, The Brother MFC-L5700DW is a black and white all in one printer. Our Brother Customer Support Team is available to assist you direct with color printers: https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com