Customer reviews from greenworkstools.com
Greenworks - 80V 25" Cordless Battery Dual Blade Self-Propelled Mower with 4.0Ah Battery & Rapid Charger - Green
Average customer rating
3.9
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
30
4 Stars
8
3 Stars
3
2 Stars
6
1 Star
7
73%of customers recommend this product.
(
30 out of
41)
Customer Reviews for Greenworks - 80V 25" Cordless Battery Dual Blade Self-Propelled Mower with 4.0Ah Battery & Rapid Charger - Green
Customer Rating
1
Mower
on June 26, 2025
Posted by: BwReviews
from VA
Gender:Male
Just know outside of the warranty period if it breaks they are not fixing it and they are not offering parts. It is junk, and they use internal plastic drive parts so these tools break under normal use...
Pros: Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 26, 2025
Hello BwReviews.
We are sorry to hear about your recent experience with us. It is unfortunate that this process has made you lose confidence in us. We, at Greenworks like any other brand, have a warranty procedure we must adhere to for warranty claims and their timelines. Greenworks 80V platform is backed by a 4-year tool limited & 4-year battery warranty which is more than double industry standard. This means you have got a little protection on your investment. It also makes a statement on how much Greenworks stands behind their products.
The Greenworks website offers a dedicated section for parts and accessories, including those for 80V mowers. You can browse by product category or search for specific parts using the model number or SKU.
Tips for Finding the Right Part:
1. Know your model number:
Locate your lawn mowers' model number, which is usually found on the product itself or the packaging.
2. Find the SKU or ERP number:
The SKU (Stock Keeping Unit) or ERP (Enterprise Resource Planning) number can also be helpful in finding the correct replacement part.
3. Check compatibility:
When purchasing parts online, always double-check the compatibility information to ensure the part works with your specific Greenworks 80V lawn mower model.
Users can use the "Find Spare Parts and Accessories" link below.
https://www.greenworkstools.com/pages/parts-finder?srsltid=AfmBOoriJQvANZXujQ1QokuLJ8Xl7tKZ1AHiTEEw2uV-fabsTjwikaZg
We hope you will find this information useful. If you need any further support, our team is available to assist you. You can connect with us through Live Chat on our website at www.greenworkstools.com, or by phone at 1-888-909-6757.
We are sorry to hear about your recent experience with us. It is unfortunate that this process has made you lose confidence in us. We, at Greenworks like any other brand, have a warranty procedure we must adhere to for warranty claims and their timelines. Greenworks 80V platform is backed by a 4-year tool limited & 4-year battery warranty which is more than double industry standard. This means you have got a little protection on your investment. It also makes a statement on how much Greenworks stands behind their products.
The Greenworks website offers a dedicated section for parts and accessories, including those for 80V mowers. You can browse by product category or search for specific parts using the model number or SKU.
Tips for Finding the Right Part:
1. Know your model number:
Locate your lawn mowers' model number, which is usually found on the product itself or the packaging.
2. Find the SKU or ERP number:
The SKU (Stock Keeping Unit) or ERP (Enterprise Resource Planning) number can also be helpful in finding the correct replacement part.
3. Check compatibility:
When purchasing parts online, always double-check the compatibility information to ensure the part works with your specific Greenworks 80V lawn mower model.
Users can use the "Find Spare Parts and Accessories" link below.
https://www.greenworkstools.com/pages/parts-finder?srsltid=AfmBOoriJQvANZXujQ1QokuLJ8Xl7tKZ1AHiTEEw2uV-fabsTjwikaZg
We hope you will find this information useful. If you need any further support, our team is available to assist you. You can connect with us through Live Chat on our website at www.greenworkstools.com, or by phone at 1-888-909-6757.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Poor design with torque. Will return.
on April 15, 2024
Posted by: No Greeworks
from Philadelphia, PA
Just received today 25 inch dual blade. Keep stopping due to lack power. It did not switch from one battery to the other. Requires charging after every 15 minutes. If grass is too thick, it will not run. There is a gap between two blades. You have cut twice.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, April 16, 2024
Hello Valued Greenworks Customer,
We are sorry to hear about your experience when using this lawn mower. It sounds like you will need to contact us directly some further information would be required to be better assist. Please allow our team to gather some further details so that we can help find a resolution for you we can be reached directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
We are sorry to hear about your experience when using this lawn mower. It sounds like you will need to contact us directly some further information would be required to be better assist. Please allow our team to gather some further details so that we can help find a resolution for you we can be reached directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Cape Girardeau MO
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Easy to charge. Easy to operate. I have a half acre of zoysia grass so my motor works hard but gets the job done. I do have to recharge before I’m done.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Good Mower with a couple serious flaws
on June 2, 2024
Posted by: alex_like_fresh_cut_grass
from NJ
Gender:Male
First the positive points. The run time for the 25" Mower with two 4Ah batteries is excellent. The machine is powerful and cuts well. However, there are two serious flaws. The self propelled drive mechanism does not disengage when you stop. You must push machine forward to disengage, Very annoying. Second, the bag size for the 25" mower is tiny. I expected a much larger bag for a wider machine.
Pros: Convenient, Quiet, Environmentally Safe, Powerful
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 4, 2024
Hello alex_like_fresh_cut_grass,
Always enjoy hearing from our customers. We greatly appreciate your feedback and are glad you had some pros and cons to share with us. We use information like this and work with the various teams within Greenworks to market, design, and sell the products our customers want and needs. We'd love to talk a little about the collection bag and self-propelled feature. Greenworks collection bag can hold up to 52 liters or 1.5 bushels (14 liquid gallons) before it needs to be emptied.
The self-propelled feature is not usable in reverse. They are designed to lock when pulled back to prevent damage to the drive belt. If you are using the self-propelled feature, the mower will attempt to move forward and will be difficult to move backwards. You would have to release the self-propelled lever to pull the mower backwards while still holding onto the start lever. We hope this helps.
We hope this information helps you understand our product better, and perhaps encourages you to give it a second chance!
Always enjoy hearing from our customers. We greatly appreciate your feedback and are glad you had some pros and cons to share with us. We use information like this and work with the various teams within Greenworks to market, design, and sell the products our customers want and needs. We'd love to talk a little about the collection bag and self-propelled feature. Greenworks collection bag can hold up to 52 liters or 1.5 bushels (14 liquid gallons) before it needs to be emptied.
The self-propelled feature is not usable in reverse. They are designed to lock when pulled back to prevent damage to the drive belt. If you are using the self-propelled feature, the mower will attempt to move forward and will be difficult to move backwards. You would have to release the self-propelled lever to pull the mower backwards while still holding onto the start lever. We hope this helps.
We hope this information helps you understand our product better, and perhaps encourages you to give it a second chance!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
A eunic
on September 18, 2024
Posted by: Disenchanted
While having the power, the "engineering team" has NO concept of a true "high lift" blade. Thusly making the machine a JOKE!!!!!!!!!!!!!!!!!!!!!!!!!!!
Response from greenworkstools.comBy Greenworks, September 18, 2024
Hello Disenchanted.
Thank you for taking the time to reach out to us. Stock mower blades perform well on dry, shorter grasses, and are optimized for efficiency, while high lift blades work better in extreme conditions but have a small effect on the runtime. The high-lift blade has deeper curves on the ends, which increase suction to circulate and expel the clippings. The higher airflow also helps prevent clogging.
When to use high lift lawn mower blades:
• When you are cutting tall grass (Grass over 3" tall)
• When you are cutting flimsy grass such as turf-type tall fescue
When not to use high lift lawn mower blades:
• In sandy soil conditions
It sounds like you will need to contact us directly some further information would be required to be better assist. Please start a Live chat on www.greenworkstools.com or call at 1-888-909-6757 (1-888-90WORKS). We look forward to helping you better.
Thank you for taking the time to reach out to us. Stock mower blades perform well on dry, shorter grasses, and are optimized for efficiency, while high lift blades work better in extreme conditions but have a small effect on the runtime. The high-lift blade has deeper curves on the ends, which increase suction to circulate and expel the clippings. The higher airflow also helps prevent clogging.
When to use high lift lawn mower blades:
• When you are cutting tall grass (Grass over 3" tall)
• When you are cutting flimsy grass such as turf-type tall fescue
When not to use high lift lawn mower blades:
• In sandy soil conditions
It sounds like you will need to contact us directly some further information would be required to be better assist. Please start a Live chat on www.greenworkstools.com or call at 1-888-909-6757 (1-888-90WORKS). We look forward to helping you better.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
80V Self propelled no longer works
on October 9, 2024
Posted by: Anonymous
from Texas
Gender:Male
Self propel feature no longer working. Mower only has
Approximately 10 uses. I don’t believe the self propel motor is getting a voltage. When will greenworks have pcb replacement available? A new mower is being sent but i have very low confidence it will last without breakdown.
Parts need to be made available gor this to be a quality purchase. Quality control on this design is also to be questioned.
Approximately 10 uses. I don’t believe the self propel motor is getting a voltage. When will greenworks have pcb replacement available? A new mower is being sent but i have very low confidence it will last without breakdown.
Parts need to be made available gor this to be a quality purchase. Quality control on this design is also to be questioned.
Response from greenworkstools.comBy Greenworks, October 10, 2024
Hello Pete Mote.
Thank you for your review. We appreciate your feedback as we are always looking for areas to improve! We are happy to hear you were able to connect with Customer Experience team and they were able to assist you with this warranty claim.
Greenworks Tools offers commonly purchased replacement parts such as batteries, chargers chains/bars, spools, trimmer line, and mower blades directly through our site here:
https://www.greenworkstools.com/collections/accessories
For other replacement part options not listed on the website please contact us directly through Live chat on www.greenworkstools.com that will direct you to a Live agent or call us 1-888-909-6757 (1-888-90WORKS) for assistance and to look into the options we may have.
Thank you for your review. We appreciate your feedback as we are always looking for areas to improve! We are happy to hear you were able to connect with Customer Experience team and they were able to assist you with this warranty claim.
Greenworks Tools offers commonly purchased replacement parts such as batteries, chargers chains/bars, spools, trimmer line, and mower blades directly through our site here:
https://www.greenworkstools.com/collections/accessories
For other replacement part options not listed on the website please contact us directly through Live chat on www.greenworkstools.com that will direct you to a Live agent or call us 1-888-909-6757 (1-888-90WORKS) for assistance and to look into the options we may have.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Amazing features and value for money
on April 27, 2025
Posted by: Sreelu
Gender:Female
[This review was collected as part of a promotion.] Perhaps the most compelling reason to choose the Greenworks 25-Inch 80V mower is the exceptional value it offers. Greenworks matches or exceeds these features at a significantly more affordable price point. You get dual blades, self-propulsion, a wider cut, superior battery technology, and durable construction—often for hundreds less.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Don't buy
on June 1, 2025
Posted by: grant1
Gender:Male
Do not buy this. It routinely stops during use and the blades seem to lower on their own, digging into the ground and ruining patches of lawn, especially when using the bag. It also stalls frequently and has been more hassle than it’s worth.
Response from greenworkstools.comBy Greenworks, June 2, 2025
Hello gran1.
Thank you for your question. If the mower stops during use, there could be a few issues that could be causing this.
1) check to see if the unit or battery is too warm. If either is warm the unit may shut off. There is an internal circuit breaker in our batteries. Take the battery indoors and allow it to cool for about 30 minutes and try again.
2) Make sure to start the unit correctly. Always push and hold the safety button first, as the safety button is being held down use your other hand to lift the bale handle. Once the unit starts release the safety switch and continue to hold onto the bale handle.
We ask that you clean out the underdeck of the mower and ensure that the grass bag is empty. Any build-up of debris could affect the performance of the unit and prevent proper power. Do not spray water under the deck of the mower. For caked-on grass, use a scraper to get rid of the grass, and then you can use a damp cloth to wipe off loose pieces. Finish by wiping with the dry cloth. We also suggest removing the blade and fan to clear out any debris around the motor shaft.
If, after attempting the troubleshooting tip and, the problem persists. We recommend contacting our customer support team for assistance with properly submitting a warranty claim. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30am – 5pm EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Thank you for your question. If the mower stops during use, there could be a few issues that could be causing this.
1) check to see if the unit or battery is too warm. If either is warm the unit may shut off. There is an internal circuit breaker in our batteries. Take the battery indoors and allow it to cool for about 30 minutes and try again.
2) Make sure to start the unit correctly. Always push and hold the safety button first, as the safety button is being held down use your other hand to lift the bale handle. Once the unit starts release the safety switch and continue to hold onto the bale handle.
We ask that you clean out the underdeck of the mower and ensure that the grass bag is empty. Any build-up of debris could affect the performance of the unit and prevent proper power. Do not spray water under the deck of the mower. For caked-on grass, use a scraper to get rid of the grass, and then you can use a damp cloth to wipe off loose pieces. Finish by wiping with the dry cloth. We also suggest removing the blade and fan to clear out any debris around the motor shaft.
If, after attempting the troubleshooting tip and, the problem persists. We recommend contacting our customer support team for assistance with properly submitting a warranty claim. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30am – 5pm EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Written by a customer while visiting greenworkstools.com