Customer reviews from keurig.com
Keurig - K-Express Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.5
(947 Reviews)
Rating breakdown 947 reviews
5 Stars
720
4 Stars
109
3 Stars
57
2 Stars
22
1 Star
39
87%of customers recommend this product.
(
647 out of
747)
Customer Reviews for Keurig - K-Express Single Serve K-Cup Pod Coffee Maker - Black
Customer Rating
1
DOES NOT WORK AS THE MANUAL INDICATES !!!!
on September 26, 2024
Posted by: Greg Can You Hear Me
Verified Purchase:Yes
Ok I basically like this unit but there is one issue that is a real pain everyday I use this coffee maker, so I am going to give this a harsh rating to make my point. According to the manual, there is supposed to be a way to set STRONG BREW MODE as the default, but IT DOES NOT WORK. I tried everything imaginable and even called support and they too gave up frustrated and just sent me another unit under warranty. Guess what? The new unit has the exact same problem. Evidently there is some defect in the software that does not allow you to set this default. Very disappointing because every morning I have to needlessly press the STRONG button. This is just plain bad product design or quality assurance.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Nikkichae
Verified Purchase:Yes
Easy to use. I love the variety of options that I have for my morning coffee. My keurig express is so easy to use and more importantly easy to clean. When my last one malfunctioned It was replaced quickly. The 3 sizes to choose from and strong option are fantastic. It's compact and light weight for easy moving around as well. I have no regrets buying it.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Fast/easy replacement-hoping for long life
on September 30, 2024
Posted by: Resdad
Verified Purchase:Yes
It was disappointing that the purchased machine completely failed after a relatively short time, even with regular maintenance. The phone rep talked me through the warranty replacement process, which was relatively simple since I already had a digital receipt for the original purchase. The replacement arrived within a week. Hopefully it will have a long functional life.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Chrissy S
Verified Purchase:Yes
Very easy and quick to send out replacement for my Keurig that was under warranty!
Written by a customer while visiting keurig.com
Posted by: Ed4RKBA
Verified Purchase:Yes
I purchased my first Keurig about two months ago, first time user and I’m hooked! However, I had a problem about one month in and Keurig was very responsive to my problem. Not often does one find a company that follows through on their warranty. I can now continue to get a cup of coffee when I want with ease! KUDOS on your service and product.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
3
My color mint green was not offered as a replaceme
on October 1, 2024
Posted by: BetsyS
Verified Purchase:Yes
I bought a mint green maker and was told that the only color available was black!!! Your the online store hire can you not offer any other color than black!?
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: OBetz
Verified Purchase:Yes
Keurig was very easy and friendly to work with to resolve my problem and send a replacement
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Mel_S
Verified Purchase:Yes
My K-Express suddenly stopped working but Keurig customer success was awesome. I bought my original machine under a guest account and I no longer had my POP but they were able to search my email and find my
order so they could ship a new machine, gratis, since it still fell within the year warranty.
order so they could ship a new machine, gratis, since it still fell within the year warranty.
I would recommend this to a friend!
Written by a customer while visiting keurig.com