The person on the phone was 100% the sweetest The coffee maker no it does just what the other one did. I am not happy with it and this particular brand at all.
I love this keurig so much more than my older ones. They were big and bulky and took a long time to heat up. I turn this one on and it is ready instantly.
This is my 4th K Machine and I dont know why I come back. They keep breaking down. This last one cupper lasted 10 weeks. Replacements are always freely provided but you have a quality control issue. The one time I got a non Keurig it lasted 3 yrs. This is my last Keurig machine.
The whole replacement process was handled very promptly and professionally. I received the authorization of approval within a little over an hour from my phone call with the Keurig representative. The delivery of the replacement product was a bit delayed/slow taking almost a week to arrive. The new one works well, actually better than the original.