The positive is, they had good service and replaced my coffee maker that was less than a year old with a new one. The negative is it’s the second Keurig that I’ve had quit working in less than a year.
This coffeemaker was sent as a replacement for a faulty Keurig coffeemaker. Within days it started to operate incorrectly. It’s such a hassle to report a faulty brewer with Keurig that I’m done.
K-Express Single Serve Coffee Maker On the plus side, the machine is very fast, has a slim design and the coffee is hotter than the eight to twelve carafe machine we were using for a number of years; of course, no more grinding the beans. Also I often tossed a lot of coffee if I made too much. On the con side, all the medium roast blends I ordered tasted more of the bold dark side, not bad in itself but not what thought we would get. Peeling off the foil covers, dumping the grounds in the trash then rinsing under a heavy stream in the sink, then finally into the recycle bin for each little cup was a drag. Not the time saving feature I thought Keurig provided. Although more costly in the long run, it's a keeper.
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, April 16, 2024
Thank you for taking the time to share this feedback with us. We are glad to hear you are enjoying the design of your K-Express coffee maker! Happy Brewing!