Customer reviews from keurig.com
Keurig - K-Express Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.5
(947 Reviews)
Rating breakdown 947 reviews
5 Stars
720
4 Stars
109
3 Stars
57
2 Stars
22
1 Star
39
87%of customers recommend this product.
(
647 out of
747)
Customer Reviews for Keurig - K-Express Single Serve K-Cup Pod Coffee Maker - Black
Posted by: Bon94
Verified Purchase:Yes
I purchase a single serve Keurig in October 23 which quit working. Keurig replaced it with no problems!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: JudyJ
Verified Purchase:Yes
I had a problem with my K-Express after several months of having it. I contacted the company online, followed their instructions, was approved for a replacement. Now our early mornings are back on track!!! Thanks!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Sarah AM
Verified Purchase:Yes
I called Keith because mine was not working ! There was no fuss they simply had me email info to them and boom the stood behind there product and shipped me a new one 4 days after mine broke I had it at my front door and had a great cup of coffee ! Thank you keurig
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: King Rick
Verified Purchase:Yes
This is our 4th Keurig K Express. The lifespan has ranged from less than one year on two of them, to a little over one year for the other two. Keurig honored the one year warranty and replaced our last one, so we are back on track. Honestly, I don't think I would buy this model again much as we like it for ease of use and counter top sizing. Reason being, it's tiresome to have to replace it every year when the larger models go much longer for not much more money. One day, I hope Keurig gets smarter and eliminates the time consuming and very frequent mandatory "Descaling" procedure. Or at least make it more simple. Why not one button cleaning feature?
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Great Single Unit - Superior Customer Service
on January 24, 2024
Posted by: CraigG
Verified Purchase:Yes
The Keurig - K-Express Single Serve Coffee Maker is perfect to grab a single last minute coffee or an occasional mid afternoon fix. We had ours for about 3 months, when it stopped (not sure why). However, the warranty, and the customer service was spectacular. I worked with a extremely polite rep, and received a replacement within a week.
Written by a customer while visiting keurig.com
Posted by: Pat67
Verified Purchase:Yes
Good coffee in a few seconds without any complicated procedure. .
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Jonahfish3
Verified Purchase:Yes
I had an issue with smaller Kuerig. I contacted the service department and they sent out new within a few day. I appreciate the prompt and courteous service
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: mks2024
Verified Purchase:Yes
I purchased a Keurig K-express. This is my fourth Keurig and so far my favorite. But it started to leak and I called Keurig. I was sent an email with easy replacement instructions. I submitted what was asked and I received a new Keurig in about 4 days. Excellent customer service!
I would recommend this to a friend!
Written by a customer while visiting keurig.com