Customer reviews from keurig.com
Keurig - K-Express Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.5
(905 Reviews)
Rating breakdown 905 reviews
5 Stars
686
4 Stars
108
3 Stars
53
2 Stars
21
1 Star
37
87%of customers recommend this product.
(
616 out of
710)
Customer Reviews for Keurig - K-Express Single Serve K-Cup Pod Coffee Maker - Black
Posted by: JudyJ
Verified Purchase:Yes
I had a problem with my K-Express after several months of having it. I contacted the company online, followed their instructions, was approved for a replacement. Now our early mornings are back on track!!! Thanks!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Sarah AM
Verified Purchase:Yes
I called Keith because mine was not working ! There was no fuss they simply had me email info to them and boom the stood behind there product and shipped me a new one 4 days after mine broke I had it at my front door and had a great cup of coffee ! Thank you keurig
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: King Rick
Verified Purchase:Yes
This is our 4th Keurig K Express. The lifespan has ranged from less than one year on two of them, to a little over one year for the other two. Keurig honored the one year warranty and replaced our last one, so we are back on track. Honestly, I don't think I would buy this model again much as we like it for ease of use and counter top sizing. Reason being, it's tiresome to have to replace it every year when the larger models go much longer for not much more money. One day, I hope Keurig gets smarter and eliminates the time consuming and very frequent mandatory "Descaling" procedure. Or at least make it more simple. Why not one button cleaning feature?
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Great Single Unit - Superior Customer Service
on January 24, 2024
Posted by: CraigG
Verified Purchase:Yes
The Keurig - K-Express Single Serve Coffee Maker is perfect to grab a single last minute coffee or an occasional mid afternoon fix. We had ours for about 3 months, when it stopped (not sure why). However, the warranty, and the customer service was spectacular. I worked with a extremely polite rep, and received a replacement within a week.
Written by a customer while visiting keurig.com
Posted by: Pat67
Verified Purchase:Yes
Good coffee in a few seconds without any complicated procedure. .
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Jonahfish3
Verified Purchase:Yes
I had an issue with smaller Kuerig. I contacted the service department and they sent out new within a few day. I appreciate the prompt and courteous service
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: mks2024
Verified Purchase:Yes
I purchased a Keurig K-express. This is my fourth Keurig and so far my favorite. But it started to leak and I called Keurig. I was sent an email with easy replacement instructions. I submitted what was asked and I received a new Keurig in about 4 days. Excellent customer service!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
The joy of great customer service and hot coffee!!
on January 31, 2024
Posted by: KeysofT
Verified Purchase:Yes
The joy of life and love was awakening each morning with the K-Express in the heart of our kitchen. Our new K-Express offered the bliss of the java jive touching our lips within minutes of the end of our nightly slumber. Each morning, we would rush to our K-Express to ignite another day of passion for the bean.
Suddenly one morning without any warning our K-Express became Expressionless! I was still in the bedroom when I heard HELP! I ran to the kitchen when our eyes met a small tear was slowly fall from my lover's cheek. We held hands and wondered who could help us, without our cup of coffee in our hand processing a plan to survive was almost impossible. I said, what about a help line, what about the Keurig Help Line... Within minutes we were talking to the customer service member or what we believed was a relationship counselor. She asked for date of purchase, she ask if we had a receipt, she told us to relax, she asked us to take a photo of the K-Express and the barcode serial number. With in minutes, she told us new K-Express was on its way to our kitchen somewhat in the same way our K-Express had offered us coffee each morning. We now have our hot coffee, and our love and coffee are now stronger than ever. Thank you, Keurig for great coffee, excellent service and our relationship counselor!
Suddenly one morning without any warning our K-Express became Expressionless! I was still in the bedroom when I heard HELP! I ran to the kitchen when our eyes met a small tear was slowly fall from my lover's cheek. We held hands and wondered who could help us, without our cup of coffee in our hand processing a plan to survive was almost impossible. I said, what about a help line, what about the Keurig Help Line... Within minutes we were talking to the customer service member or what we believed was a relationship counselor. She asked for date of purchase, she ask if we had a receipt, she told us to relax, she asked us to take a photo of the K-Express and the barcode serial number. With in minutes, she told us new K-Express was on its way to our kitchen somewhat in the same way our K-Express had offered us coffee each morning. We now have our hot coffee, and our love and coffee are now stronger than ever. Thank you, Keurig for great coffee, excellent service and our relationship counselor!
I would recommend this to a friend!
Written by a customer while visiting keurig.com