Customer reviews from keurig.com
Keurig - K-Express Single Serve K-Cup Pod Coffee Maker - Black
Average customer rating
4.5
(937 Reviews)
Rating breakdown 937 reviews
5 Stars
711
4 Stars
109
3 Stars
57
2 Stars
22
1 Star
38
87%of customers recommend this product.
(
641 out of
740)
Customer Reviews for Keurig - K-Express Single Serve K-Cup Pod Coffee Maker - Black
Posted by: Lorri P
Verified Purchase:Yes
I am unhappy with my new coffee maker. It is having the same issue as the last one, does not fill the cup with coffee.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: kscarlett
Verified Purchase:Yes
So far, the coffee maker works like a charm. Only problem is that I can't get it registered. I'm still waiting - even sent the serial number in a pic. QR code won't acknowledge the serial number even as it copies it into the form. No typos from a human...
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, January 23, 2024
We are glad you are loving your new K-Express coffee maker! If you still need assistance registering your brewer, please call our Consumer Care team at 866-901-2739. We will be happy to help!
Written by a customer while visiting keurig.com
Posted by: The Groovy Gourmet
Verified Purchase:Yes
This is a replacement for the k-iced which I purchased twice and each time it sparked while plugged in and stopped working.
So far so good with this one!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Bon94
Verified Purchase:Yes
I purchase a single serve Keurig in October 23 which quit working. Keurig replaced it with no problems!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: JudyJ
Verified Purchase:Yes
I had a problem with my K-Express after several months of having it. I contacted the company online, followed their instructions, was approved for a replacement. Now our early mornings are back on track!!! Thanks!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Sarah AM
Verified Purchase:Yes
I called Keith because mine was not working ! There was no fuss they simply had me email info to them and boom the stood behind there product and shipped me a new one 4 days after mine broke I had it at my front door and had a great cup of coffee ! Thank you keurig
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: King Rick
Verified Purchase:Yes
This is our 4th Keurig K Express. The lifespan has ranged from less than one year on two of them, to a little over one year for the other two. Keurig honored the one year warranty and replaced our last one, so we are back on track. Honestly, I don't think I would buy this model again much as we like it for ease of use and counter top sizing. Reason being, it's tiresome to have to replace it every year when the larger models go much longer for not much more money. One day, I hope Keurig gets smarter and eliminates the time consuming and very frequent mandatory "Descaling" procedure. Or at least make it more simple. Why not one button cleaning feature?
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
5
Great Single Unit - Superior Customer Service
on January 24, 2024
Posted by: CraigG
Verified Purchase:Yes
The Keurig - K-Express Single Serve Coffee Maker is perfect to grab a single last minute coffee or an occasional mid afternoon fix. We had ours for about 3 months, when it stopped (not sure why). However, the warranty, and the customer service was spectacular. I worked with a extremely polite rep, and received a replacement within a week.
Written by a customer while visiting keurig.com